Posted November 18, 2021Marriott Owings Mills Metro Centre
ESSENTIAL JOB FUNCTIONS:
1. Show guests to room assisting them with their luggage.
2. Explain all hotel facilities, their location in the hotel, hours of operation, and
answer all questions about these facilities and other hotel questions.
3. Check luggage for hotel guests both for day and overnight.
4. Maintain the designated station in the lobby, standing alert to be easily
summoned for fronts.
5. Open doors and greet guests in a friendly and courteous manner.
6. Maintain the cleanliness of the bellstand, lobby and baggage room. Keep
lobby door and windows clean when not busy with guests.
7. Post the daily events board and entertainment board in the lobby.
8. Maintain an open communication line through all shifts by proper use of
9. Deliver messages and valet to guest rooms.
10. Perform pick ups and drop-offs at the airport for the guests in a timely and
friendly manner and inspect vehicles.
11. May perform the duties of a valet as required.
12. Assist front desk with key inventory twice weekly.
13. Comply with attendance rules and be available to work on a regular basis.
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14. Perform any other job related duties as assigned.
REQUIRED SKILLS AND ABILITIES:
Must have the ability to communicate in English. Self-starting personality with an even
disposition. Maintain a professional appearance and manner at all times. Can
communicate well with guests. Must be willing to “pitch-in” and help co- workers with
their job duties and be a team player. Ability to communicate with guests, respond to
questions, knowledge of hotel service, local area events and activities. Ability to drive
vans, limousines and automobiles. Have an excellent driving record as verified by a Motor
Vehicle Report. Ability to ascertain information from luggage tags and claim checks to
write numbers and names on claim checks and rooming lists. Ability to grasp, lift and/or
carry or otherwise move packages, boxes and luggage with sufficient manual dexterity in
both hands to be able to load and unload luggage up to 75 lbs. Ability to stand, walk
and/or sit and continuously perform essential job functions. Perform tasks requiring
bending, stooping, kneeling and/or walking.
Our customers are what we are about. One of the keys to a positive guest experience is
positive interaction with Crescent staff. It is essential that you remain professional at all
times, and that you treat all guests and associates with courtesy and respect, under all
circumstances. Every Crescent associate is a guest relations ambassador, every working
minute of every day.
In order to maintain a positive guest and associate experience, your work habits should
always meet and strive to exceed hotel standards for work procedures, dress, grooming,
punctuality and attendance. You should be adaptable to change in your work area and in
hotel procedures with a willingness to learn new skills and/or improve existing ones, have
the ability to solve routine problems that occur on the job and ask for help whenever you
are not sure how to do something.
Safety & Security:
The safety and security of our guests and associates is of utmost importance to Crescent.
Every Crescent associate should adhere to the hotel security policies and procedures,
particularly regarding key controls, lifting heavy objects, using chemicals, and effectively
reporting safety hazards and safety concerns.
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This description excludes non-essential and marginal functions of the position that are
incidental to the performance of the fundamental job duties. Furthermore, the specific
examples in each section are not intended to be all-inclusive. Rather, they represent the
typical elements and criteria considered necessary to perform the job successfully. Other
job-related duties may be assigned by the associate’s supervisor.
Furthermore, this description is subject to change, in the sole discret
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
The Best New and Only Full-Service Hotel in Owings Mills, MD
The first full-service hotel in Owings Mills, Maryland, this brand new 229 room Marriott Hotel features almost 15,000 square feet of flexible event space including a 6,700 square foot ballroom with the ability to entertain up to 1,200 people, a 4,400 square foot outdoor terrace and 3,650 square feet of pre-function space. 7 additional large meeting spaces and multiple board rooms are ideal for corporate and social events. Thoughtfully appointed with amenities, guests can enjoy access to the upscale fitness center, elegant lobby bar and lounge, and on-site dining including a Starbucks coffee shop and a full-service upscale American restaurant. Centrally located in Metro Centre at Owings Mills shopping, dining and events are steps away from the hotel. Plan to enjoy the rolling hills of nearby equestrian country, take in a game at more than 13 local golf clubs, or enjoy outdoor activities at area nature centers, parks and reservoirs. The hotel is also walking distance to Owings Mills Metro Station.