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Bellperson

Posted November 18, 2021

Marriott Owings Mills Metro Centre
Owings Mills, MD
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About This Job

ESSENTIAL JOB FUNCTIONS:

1. Show guests to room assisting them with their luggage.

2. Explain all hotel facilities, their location in the hotel, hours of operation, and

answer all questions about these facilities and other hotel questions.

3. Check luggage for hotel guests both for day and overnight.

4. Maintain the designated station in the lobby, standing alert to be easily

summoned for fronts.

5. Open doors and greet guests in a friendly and courteous manner.

6. Maintain the cleanliness of the bellstand, lobby and baggage room. Keep

lobby door and windows clean when not busy with guests.

7. Post the daily events board and entertainment board in the lobby.

8. Maintain an open communication line through all shifts by proper use of

intershift log.

9. Deliver messages and valet to guest rooms.

10. Perform pick ups and drop-offs at the airport for the guests in a timely and

friendly manner and inspect vehicles.

11. May perform the duties of a valet as required.

12. Assist front desk with key inventory twice weekly.

13. Comply with attendance rules and be available to work on a regular basis.

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Bellperson

14. Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even

disposition. Maintain a professional appearance and manner at all times. Can

communicate well with guests. Must be willing to “pitch-in” and help co- workers with

their job duties and be a team player. Ability to communicate with guests, respond to

questions, knowledge of hotel service, local area events and activities. Ability to drive

vans, limousines and automobiles. Have an excellent driving record as verified by a Motor

Vehicle Report. Ability to ascertain information from luggage tags and claim checks to

write numbers and names on claim checks and rooming lists. Ability to grasp, lift and/or

carry or otherwise move packages, boxes and luggage with sufficient manual dexterity in

both hands to be able to load and unload luggage up to 75 lbs. Ability to stand, walk

and/or sit and continuously perform essential job functions. Perform tasks requiring

bending, stooping, kneeling and/or walking.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is

positive interaction with Crescent staff. It is essential that you remain professional at all

times, and that you treat all guests and associates with courtesy and respect, under all

circumstances. Every Crescent associate is a guest relations ambassador, every working

minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should

always meet and strive to exceed hotel standards for work procedures, dress, grooming,

punctuality and attendance. You should be adaptable to change in your work area and in

hotel procedures with a willingness to learn new skills and/or improve existing ones, have

the ability to solve routine problems that occur on the job and ask for help whenever you

are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent.

Every Crescent associate should adhere to the hotel security policies and procedures,

particularly regarding key controls, lifting heavy objects, using chemicals, and effectively

reporting safety hazards and safety concerns.

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Bellperson

NOTE:

This description excludes non-essential and marginal functions of the position that are

incidental to the performance of the fundamental job duties. Furthermore, the specific

examples in each section are not intended to be all-inclusive. Rather, they represent the

typical elements and criteria considered necessary to perform the job successfully. Other

job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discret

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

Marriott Owings Mills Metro Centre

10101 Grand Central Avenue
Owings Mills, MD 21117

(410) 363-0660

229 Room Hotel

www.marriott.com

Opening in September 2021

The Best New and Only Full-Service Hotel in Owings Mills, MD

The first full-service hotel in Owings Mills, Maryland, this brand new 229 room Marriott Hotel features almost 15,000 square feet of flexible event space including a 6,700 square foot ballroom with the ability to entertain up to 1,200 people, a 4,400 square foot outdoor terrace and 3,650 square feet of pre-function space. 7 additional large meeting spaces and multiple board rooms are ideal for corporate and social events. Thoughtfully appointed with amenities, guests can enjoy access to the upscale fitness center, elegant lobby bar and lounge, and on-site dining including a Starbucks coffee shop and a full-service upscale American restaurant. Centrally located in Metro Centre at Owings Mills shopping, dining and events are steps away from the hotel. Plan to enjoy the rolling hills of nearby equestrian country, take in a game at more than 13 local golf clubs, or enjoy outdoor activities at area nature centers, parks and reservoirs. The hotel is also walking distance to Owings Mills Metro Station.