Search 25,900 current hospitality jobs

Housekeeping Supervisor

Hotel Travel Benefits, excellent Health Insurance and 401k.

Posted November 18, 2021

The Charles Hotel
Cambridge, MA
Apply Now Save this job
Join the Charles Hotel, an icon in Harvard Square!

About This Job

The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections. Responsible for inspecting Guest Rooms and ensuring they are cleaned up to standards assist Room Attendants as needed provide necessary training. Responsible for assuming all Housekeeping Manager functions in his/her absence.

QUALIFICATIONS:

  • At least 1 to 2 years of progressive experience in a hotel or a related field required.
  • Previous supervisory responsibility is preferred.

RESPONSIBILITIES:

  • Approach all encounters with guests and associates in a friendly service oriented manner.
  • Maintain regular attendance in compliance with Charles Hotel standards as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
  • Comply at all times with Charles Hotel standards and regulations to encourage safe and efficient hotel operations.
  • Inspect staff's work performance within assigned section on a daily basis to assure that standards and productivity levels are being met and maintained.
  • In the absence of the Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office.
  • Oversee the organized closing of the floors at the end of the day.
  • Ensure records of daily assignments are completed signed off on and turned into the Housekeeping Office on time.
  • Supervise all staff in Laundry and Housekeeping holding them accountable and responsible for their work performance.
  • Submit proper documentation regarding poor work performance misconduct, excessive absenteeism, lateness and improper attire.
  • Handle items for 'Lost and Found' according to the standards.
  • Be familiar with all Charles Hotel policies and House Rules.
  • Ensure that associates are at all times attentive friendly helpful and courteous to all guests managers and other associates.
  • Ensure the overall appearance cleanliness and orderliness of staff.
  • Oversee the daily assignment of duties ensuring each Room Attendant and House Attendant carries a work assignment.
  • Monitor cleanliness and orderliness of Room Attendants' linen closets, stairways and landings.
  • Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager daily.
  • Oversee proper and constructive training of Room Attendants.
  • Motivate coach and counsel staff as necessary.
  • Monitor all V.I.P.'s special guests and requests.
  • Perform any other duties as requested by Management.
Apply Now Save this job

About this Employer

The Charles Hotel

One Bennett Street
Cambridge, MA 02138

(617) 864-1200

295 Room Hotel

www.charleshotel.com

Our Hotel

The Charles Hotel experience reflects the eclecticism that is Cambridge. An urban oasis, The Charles offers something for everyone who is visiting the Boston area. Guests can soak in their academic surrounding by attending a lecture at Harvard, relax with a stroll along the Charles River, explore downtown Boston or dine at some of the Boston and Cambridge area's finest restaurants, including The Charles' own Henrietta's Table.

The Charles is an independent property, offering luxurious accommodations and all the comforts of home. Guest rooms combine New England décor with the latest technology. 18,000 square feet of indoor and outdoor banquet space merge to offer an array of options for anyone's next event.

Located just minutes from downtown Boston and a variety of world-class attractions, The Charles is a AAA Four Diamond Hotel and a proud member of Preferred Hotels and Resorts.

With unpretentious service, original accommodations and an impressive guest list, it is no wonder that the Boston hotel review in the New England Travel Guide has designated The Charles Hotel Cambridge as the best hotel to "stay put in" when visiting Boston, Massachusetts.