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Housekeeping Manager

Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks.

Posted November 19, 2021

Soho House Nashville
Nashville, TN
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About This Job

Who We Are…

We are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact.

Opportunities for all…

Soho House was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Soho House is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

The role...

Soho House Nashville is opening soon and we are seeking a Housekeeping Manager to join our opening team! A Housekeeping Manager is responsible for the smooth, efficient, cost effective operation of the Housekeeping Department including labor management, inventory control, and the development and maintenance of a positive and supportive work environment and inter/intra departmental relationships, while supporting the management team as needed.

Main Duties:

  • Manage the daily activities of the Housekeeping department to include appropriate cleaning of all offices, bedrooms, seating areas, washrooms, restaurants, suites, and all public spaces
  • Planning, organizing and directing team members to ensure the highest degree of guest
  • Supervise and coordinate the activities of all staff to ensure the smooth and efficient operation of the housekeeping department and Soho House
  • Lead, develop, motivate and empower employees to deliver operational best practices, identifying opportunities and asking recommendations for improving efficiency and quality of service and operating standards

Satisfaction

  • Conduct training and offer direction to team to ensure quality standards & service levels are delivered consistently
  • Establishes and maintains accurate inventory records. Participates in periodic linen, uniform and supplies inventories. Recommends appropriate actions passed on results of inventory. Assures that equipment is properly maintained and meets health and safety requirements
  • Report, order and replace damaged items or inventory that is not sufficient
  • Conducts, captures and tracks daily room and public area inspections
  • Recruit, schedule and train all new housekeeping staff members
  • Assure the proper handling of VIPs. Protect their privacy and confidentiality
  • Expert in Housekeeping and excellent knowledge of all departments internally.
  • Takes action in all matters related to the safety, security, satisfaction and well-being of employees, hotel guests and property. Responds swiftly and effectively in any hotel emergency of safety situations.
  • To be fully accountable for the people, product and profit within the hotel.
  • To deliver excellence in customer service as well as exploiting opportunities for growth within the business.
  • To ensure the company culture is visible in all aspects of the business.
  • Ensure that company reporting systems are adhered to.
  • Complies with all hotel policies, standards and local laws.
  • Establish and maintains relationships with outside vendors and ensures everything is to company standards

Requirements

Required Skills/Qualifications:

  • Minimum 5 years related experience in housekeeping with at least two years in a management or supervisory role.
  • Effective management, leadership, organizational, and verbal communication skills
  • Able to speak effectively before groups of guests and hotel employees
  • Passionate about hospitality and rooms division
  • Must be highly organized, efficient and detail oriented.
  • Must have excellent interpersonal/relationship building skills.
  • Must be proficient in the use of Microsoft Word, Excel and Outlook.
  • Must have supervisory, coaching and staff development experience

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Physical Requirements:

  • Must be able to seize, grasp, turn and hold objects with hands
  • Must be able to work on your feet for at least 8 hours
  • Fast paced movements are required to go from one part of the club to others
  • Must be able to move, pull, carry or lift at least 20 pounds
  • Occasionally kneel, bend, crouch and climb as required

Benefits

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

The Soho Perks…

  • Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
  • Employee Assistance Program
  • Pet Insurance
  • Auto & Home Insurance
  • Generous Paid Vacation
  • Paid Holidays, Sick Days, Bereavement Pay, Personal Days and Paid Volunteer Days
  • Parental Leave
  • Career Development: Soho House can progress your career internationally.
  • Learning & Development: An extensive range of internally and externally run courses are available for all employees.

The Fun Stuff…

  • Family Meal: During your shift in our Houses & Restaurants, you will be provided with a complimentary substantial meal.
  • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
  • Cowshed Retail Discounts
  • Team Member Screenings
  • Soho House & Co. Friends Membership
  • Cowshed & House Tonic training programs: Celebrating our passion for wellness, food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
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About this Employer

Soho House Nashville


Nashville, TN

47 Room Hotel

www.sohohouse.com

Located in the heart of Wedgewood-Houston, Soho House Nashville is opening soon, and we’re looking for some amazing people to join our team