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Front Office Manager

Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks.

Posted November 19, 2021

Soho House Nashville
Nashville, TN
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About This Job

Who We Are…

We are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact.

Opportunities for all…

Soho House was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Soho House is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

The role…

Soho House Nashville is opening soon and we are seeking a Front Office Manager to join our opening team!

At Soho House the Front Office Manager encompasses the highest level of hospitality and approachability by creating professional relationships with internal and external stake holders, developing/creating efficient and effective process that drives positive / memorable member and guest experience as well as fun and inviting. The Front Office Manager at Soho House oversees rooms (hotel) and Front Office operations; including Butlers, Receptionists, and Member Services and assisting with managing the Reservations/PBX Department as well as manages the Evening Membership Guest List.

A successful Front Office Manager has previous experience managing a high-volume, elevated and customer driven boutique property. In addition to a keen eye for detail, and unmatched enthusiasm for hospitality and the Soho House brand.

Main Duties:

  • Influential leader that creates and refines efficiency by implementing process that enhances member / guest experience and motivates staff to proactively welcome experience
  • Develop and monitor yearly departmental goals, related to payroll, expenses, staffing levels and guest service Create monthly budgets; keep rooms, expenditure, and staff costs in check as well as guests’ correspondences, process all guests and members claims and disputes; Emphasis on accuracy and proper follow-up
  • Oversee concierge role and provide information about local attractions, shopping and points of interest in the city
  • Contribute to yearly departmental goals, related to payroll, expenses, staffing levels and guest service as well as responsible for monitoring and supporting daily operations, greet hotel guests and members upon arrival
  • Supervise, direct, coordinate, inspire and persuade staff in order to maintain service standards set forth by Soho House & Co as well as Ensure all new hires are provided a proper On-Boarding Training
  • Participate in identifying talent gaps, interviewing and hiring staff as well as host staff meetings and training opportunities to develop and grow staff skills as well as provide counseling and discipline when applicable
  • Communicate daily events, guest lists, VIP’s, room (hotel) occupancy and sales budget
  • Maintain quick correspondence in courteous, professional and rapid manner in order to resolve all guest and staff inquiries
  • Collaborate with controller and Purchasing Manager to ensure all perishable and nonperishable items are ordered available to distribution and inventory is maintained
  • Deliver the highest standards of customer service and process, track and report all guests’ disputes and claims

Requirements

Required Skills/Qualifications

  • Minimum of 5+ years’ experience managing Front Office operations
  • Extensive knowledge of Opera, Salesforce, Open Table and Google Sheets is a must
  • Detail oriented, ability to multitask and work in a fast-paced environment
  • Customer services oriented and excellent verbal and written communication skills
  • Flexible schedule, evenings, weekends as needed
  • Bilingual language skills a plus
  • Hospitality Degree preferred

Physical Requirements

  • Must be able to seize, grasp, turn and hold objects with hands.
  • Must be able to work on your feet as well as stationary for at least 10 hours.
  • Fast paced movements are required to go from one part of the club to others.
  • Must be able to move, pull, carry, or lift at least 20 pounds.
  • Occasionally kneel, bend, crouch and climb as required

Benefits

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

The Soho Perks…

  • Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
  • Employee Assistance Program
  • Pet Insurance
  • Auto & Home Insurance
  • Generous Paid Vacation
  • Paid Holidays, Sick Days, Bereavement Pay, Personal Days and Paid Volunteer Days
  • Parental Leave
  • Career Development: Soho House can progress your career internationally.
  • Learning & Development: An extensive range of internally and externally run courses are available for all employees.

The Fun Stuff…

  • Family Meal: During your shift in our Houses & Restaurants, you will be provided with a complimentary substantial meal.
  • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
  • Cowshed Retail Discounts
  • Team Member Screenings
  • Soho House & Co. Friends Membership
  • Cowshed & House Tonic training programs: Celebrating our passion for wellness, food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
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About this Employer

Soho House Nashville


Nashville, TN

47 Room Hotel

www.sohohouse.com

Located in the heart of Wedgewood-Houston, Soho House Nashville is opening soon, and we’re looking for some amazing people to join our team