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AM Hostess/Host

Posted November 19, 2021

Marriott Owings Mills Metro Centre
Owings Mills, MD
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About This Job

Do you want to work in a fun, and energetic environment where you will be challenged, rewarded, and inspired? Join our team! The Tillery restaurant is an upscale, full-service restaurant with cuisine combining elements of the area’s rich farming and milling history. A modern American restaurant providing street level entrance and outdoor seating to serve all. Striving to be one of the best restaurants in the area with providing high quality food and beverage offerings.

ESSENTIAL JOB FUNCTIONS:

1. Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu.

2. Read, maintain and make daily entries in the log book to coordinate communication between shifts and management.

3. Maintain proper set-up of dining room.

4. Receive records and make any necessary arrangements for reservations and special functions in the restaurant.

5. Comply with attendance rules and be available to work on a regular basis.

6. Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Ability to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials. Ability to remember, recite and promote the variety of menu items. Ability to move throughout a crowded room to seat guests. Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions. Ability to establish and maintain effective working relationships with associates, customers and patrons.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

Marriott Owings Mills Metro Centre

10101 Grand Central Avenue
Owings Mills, MD 21117

(410) 363-0660

229 Room Hotel

www.marriott.com

Opening in September 2021

The Best New and Only Full-Service Hotel in Owings Mills, MD

The first full-service hotel in Owings Mills, Maryland, this brand new 229 room Marriott Hotel features almost 15,000 square feet of flexible event space including a 6,700 square foot ballroom with the ability to entertain up to 1,200 people, a 4,400 square foot outdoor terrace and 3,650 square feet of pre-function space. 7 additional large meeting spaces and multiple board rooms are ideal for corporate and social events. Thoughtfully appointed with amenities, guests can enjoy access to the upscale fitness center, elegant lobby bar and lounge, and on-site dining including a Starbucks coffee shop and a full-service upscale American restaurant. Centrally located in Metro Centre at Owings Mills shopping, dining and events are steps away from the hotel. Plan to enjoy the rolling hills of nearby equestrian country, take in a game at more than 13 local golf clubs, or enjoy outdoor activities at area nature centers, parks and reservoirs. The hotel is also walking distance to Owings Mills Metro Station.