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Guest Services - Front Office

Posted December 24, 2021

JW Marriott, Anaheim Resort
Anaheim, CA
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Job Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

JW Marriott, Anaheim Resort

1775 South Clementine Street
Anaheim, CA 92802

(714) 294-7800

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Curated experiences that warm the soul.

Experience travel with greater meaning at JW Marriott Anaheim Resort District, opening early 2020. Our new luxury hotel in Orange County uplifts the soul, enriches the body, spirit and mind, and places you in an ideal location just steps from Disneyland® Resort and Anaheim attractions. Thoughtfully designed to bring people together, the hotel will offer multiple social spaces and amenities, including a JW Garden, yoga & zen room, expansive fitness center, outdoor swimming pool, signature restaurant and rooftop bar and lounge with stunning views of the nightly fireworks show. Plus, 26,000 square feet of inspiring indoor and outdoor event space will leave attendees feeling richer than when they arrived. From locally inspired dishes to our holistic approach to well-being, JW Marriott Anaheim will provide you with expertly choreographed service and experiences designed to deepen your journey with us and beyond.