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IT & Network Support Lead, Patina LA & Orange County

Posted January 14, 2022

Delaware North at Los Angeles International Airport
Los Angeles, CA
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About This Job

The Opportunity 

Delaware North is searching for a Technology Operations Lead to join our Information Technology (IT) team. This role, reporting to the Regional Technology Operations Director, supports and maintains all technology-related software and hardware, all local network connectivity, and local vendor management. You'll be the face of the team assigned to the Patina restaurants in the Los Angeles and Orange County areas, responsible for addressing infrastructure, solution support, local service requests, and incident tickets within your region. 

This role requires the ability to travel to all of our restaurants within the area, as well as occasional nights, weekends, and on call to support event and project schedules. The primary location for this role can be at our offices in LA or Anaheim.

Per city, state, or client mandate, all current and new hires at this location are required to have received an authorized COVID 19 vaccination. You will be asked to confirm this prior to receiving a job offer.

Responsibilities 
  • Serve as the administrator of all point of sale systems, their functions, and any ancillary systems, including training, reporting, documenting, and enabling user access.
  • Implement and/or guide implementation of technology solutions for the operation ensuring consistency with overall technology standards, strategy, and operational requirements
  • Manage and coordinate managed service and solution providers for the successful delivery of technology services in support of our operating business needs.
  • Support, within the region, new unit openings, seasonal operational closures.
  • Provides operational status and statistics regarding technology hardware and solutions to regional director in support of the monthly operations review
  • Provide first-class technical support for all technology services and solutions, maybe focused at a location, but expect to assist across subsidiary lines within the region.
  • Assists in project initiatives executed within the region.
  • Assists in training current and new associates on proper procedures, regulations, and expectations.
Qualifications 
  • Bachelor’s degree or equivalent experience preferred.
  • 5+ years of related experience in the implementation, management, and maintenance of information technology infrastructure and IT systems including cloud architectures, server technologies, and communication technologies, LANs, WANs, telephone, voice, video, and data communication systems.
  • Expertise with Cisco hardware required, FortiGate firewall preferred.
  • Strong prioritization ability and organizational skills 
  • Strong communication skills with the ability to translate complex information across internal and external audiences.
  • Experience and knowledge of information security. 
  • Prior supervisory/tech lead experience is a plus but not required.
  • Working knowledge of enterprise systems such as Point of Sale (Micros 3700), Kronos Time, and Microsoft Productivity Suite.
  • Must be able to work days, nights, weekends, and holidays based on event schedules
  • Day travel within the region (LA, Orange County) is required to maintain the technical environment at all or our restaurant locations
Who We Are 

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

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About this Employer

Delaware North at Los Angeles International Airport

1 World Way
Los Angeles, CA 90045

Regional Office

www.delawarenorth.com

Managed By

Delaware North has been providing hospitality services at Los Angeles International Airport since 1995. An array of local favorites, including the award-winning Original Farmers Market and Earth Bar, as well as national brands such as Wolfgang Puck’s WPizza, give travelers plenty of options at one of the United States’ busiest airports.