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Premium Club Supervisor, Little Caesars Arena

Posted January 14, 2022

Delaware North at Comerica Park - MLB Detroit Tigers
Detroit, MI
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About This Job

The Opportunity 

Delaware North Sportservice is searching for a Food and Beverage Supervisor for Little Caesars Arena in Detroit, Michigan. As a Food and Beverage Supervisor, you will ensure the highest levels of service to our guests.

Responsibilities 
  • Ensure compliance with all departmental and organizational policies and procedures.
  • Maintain a safe and clean environment for guests and associates.
  • Assist managers in training and development of the team and conducting associate-counseling sessions including verbal and written corrective action reports.
  • Assist managers in the management of staffing levels in accordance with established budgetary goals and business volume.
  • Inspect by walking through your assigned area to monitor staff and to monitor guest needs.
  • Lead hourly staff in the daily performance of their duties.
  • Ensure venue is adequately stocked with all product and supplies needed for service.
  • Collaborate with manager concerning operational deficiencies and areas in need of attention.
  • Greet guests positively, treating each person as an individual and in a professional manner.
  • Prioritize and handle multiple tasks simultaneously.
  • Complete other duties as assigned.
Qualifications 
  • One year related experience required.
  • Superior organization and guest service abilities required.
  • Basic math skills including addition, subtraction, multiplication, division, fractions and percentages.
  • Ability to lift or carry 50 pounds.
  • Ability to stand or walk 100% of the time.                        
  • Possible exposure to secondhand smoke.
  • Basic computer skills including word-processing, spreadsheets, and e-mail required.
  • Demonstrate skill in dealing with guest complaints, using active listening skills to defuse difficult and sometimes emotionally charged situations to maintain the guest’s goodwill
  • High school diploma or GED preferred.
Physical Requirements 
  • Ability to lift or carry 50 pounds.
  • Ability to stand or walk 100% of the time.                        
  • Possible exposure to secondhand smoke.
Who We Are 

Delaware North has been the food, beverage and retail provider at Little Caesars Arena since it opened in 2017. The 20,000-seat venue is home of the NHL's Detroit Red Wings and NBA's Detroit Pistons. We provide a full accompaniment of services, including concessions and premium dining services in a variety of innovative club areas, loge boxes and suites.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

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About this Employer

Delaware North at Comerica Park - MLB Detroit Tigers

2100 Woodward Ave
Detroit, MI 48201

Regional Office

www.delawarenorth.com

Managed By

Delaware North operates concessions, premium dining and retail services at the 41,297-seat Comerica Park, home of the MLB's Detroit Tigers. Delaware North has been a partner of the Tigers since 1930.

Delaware North chefs create a unique dining experience at the exclusive Tiger Club that offers a full view of the field. An extensive menu with an emphasis on Detroit-inspired fare is created for every game.