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Supervisor-Lexus Club, KeyBank Center

Posted January 14, 2022

Delaware North at KeyBank Center - NHL Buffalo Sabres
Buffalo, NY
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About This Job

The Opportunity 

Delaware North Sportservice is searching for Luxury Suites Supervisors to join our team at  KeyBank Center in Buffalo, New York. As a Suites Supervisor you will lead a team of attendants, ensuring our luxury suites are clean, stocked, and ready for game day. You'll experience the game day excitement, learn and grow your leadership skills, and be part of team committed to creating moments that matter.

  • Supervises and coordinates Suite Attendants, including training on company and departmental standards and providing constructive and corrective feedback as needed.
  • Ensures a positive and impactful guest experience by delivering professional and courteous guest service.
  • Receives and facilitates any suite guests’ and attendants’ requests and orders.
  • Analyzes and resolves problems with associates, guests, and the operation with the assistance of the Suites Manager.
  • Learn and be comfortable with all food and beverage menu items on Luxury Suites Menu to effectively complete financial transactions and answer guests’ questions.
  • Ensures all game day food and beverage orders arrive in a timely manner and quickly addresses any discrepancies with appropriate area and Suites Manager.
  • Maintain a clean, organized, stocked and safe area. Immediately reports any low inventory and safety and maintenance issues to Suites Manager.
  • Completes and assists Suite Attendants with opening and closing duties as outlined according to departmental standards.
  • Responsible for performing end of month inventory for suites pantry according to inventory standards.
  • Minimum of 2 years of supervisory experience in front-of-house restaurant or foodservice position, in a high volume environment, required.
  • Previous experience with a POS system.
  • Excellent guest service skills.
  • Strong time management and organizational skills; ability to direct the work activities of several associates simultaneously and plan ahead.
  • Ability to work accurately, efficiently, and courteously in a high pressure environment.
  • Good leadership and training skills; ability to teach others as well as delegate tasks.
  • Basic math skills; ability to accurately account for cash and inventory.
Physical Requirements 
  • Ability to lift up to 40 pounds for set-up, service and clean up of suite.
  • Ability to stand and walk for entire length of shift, including walking up and down stairs and lifting as the work duties demand.
Shift Details 


Who We Are 

Delaware North operates concessions, clubs and suites for the NHL's Buffalo Sabres at KeyBank Center and have been a partner of the Sabres since 1970, the year the team was founded. We manage concession outlets, suites and clubs, including a members-only fine dining restaurant, at the 19,200-seat arena.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

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About this Employer

Delaware North at KeyBank Center - NHL Buffalo Sabres

Buffalo, NY 14203

Regional Office

Managed By

Delaware North operates concessions, clubs and suites for the NHL's Buffalo Sabres at KeyBank Center. Delaware North has been a partner of the Sabres since 1970, the year the team was founded.

Delaware North manages 42 concession outlets, 81 suites and two clubs, including the Lexus Club, a members-only fine dining restaurant with two full-service bars, at the 19,200-seat arena.