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Safety & Security Ops Supervisor

Posted November 22, 2021

Hyatt Residence Club Dorado, Hacienda Del Mar
Dorado, PR
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About This Job

Job Summary

Supervise the Loss Prevention Staff. Patrol all areas of the property; secure rooms; assist guests with room access. Conduct emergency response drills, conduct physical hazard/safety inspections, investigations, interviews, and key control audit. Monitor Closed Circuit Televisions and alarm systems. Authorize, monitor, and document access to secured areas. Assist owners/guests/associates during emergency situations. Respond to accidents, contact EMS or administer first aid/CPR as required. Gather information and complete reports. Maintain confidentiality of reports/documents, release information to authorized individuals. Defuse disturbances in accordance with company policies and procedures. Resolve safety hazard situations. Handle all interruptions and complaints. Escort unauthorized persons from the property. Ensure compliance with alcoholic beverage control laws. Call for assistance using proper code responses.   Assist management in training, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.  

Core Work Activities

  • Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.  
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.  
  • Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.  
  • Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.  
  • Ensure adherence to quality expectations and standards. In addition some states may have additional licensing/registration requirements to be considered for this position.  
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.  
  • Perform other duties as assigned.   
  • Attention to customer service with a professional and pleasant personality. 
  • Available to work a flexible schedule including evenings, weekends, and holidays.   
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About this Employer

Hyatt Residence Club Dorado, Hacienda Del Mar

301 Highway 693
Dorado, PR 00646

+1 787 796 3000

162 Unit Time-Share

www.hyattresidenceclub.com

Discover the beauty and charm of Dorado, Puerto Rico in luxury. Hyatt Hacienda Del Mar, A Hyatt Residence Club invites you to experience paradise and true serenity at this beachfront resort, located just 25 miles from San Juan and situated on the famed Dorado Beach. Your worries and cares will drift out to sea with the warm tropical breezes as you soak up the sun on our private beach or poolside.

Challenge yourself to a round of golf at one of the nearby championship golf courses.  Plan a day trip to the El Yunque Rainforest or soar through the skies like an eagle hang gliding. Fun in the sun awaits with nearby water sports including windsurfing, jet skiing, snorkeling, kayaking, catamarans, deep-sea fishing and horseback riding. Visit historic Old San Juan founded in 1591, explore the Camuy Caverns–third largest cave system in the western hemisphere–or take a free tour of the Bacardi Rum Distillery. Let our friendly, professional staff take care of arranging your activities both near and far.

Hyatt Hacienda Del Mar features spacious studio, one-bedroom and two-bedroom beachfront accommodations, some of which include full kitchens and jetted spa tubs. Enjoy on-site amenities like tennis, mini-golf, basketball court, sand volleyball court, game room and a state-of-the-art fitness center featuring LifeFitness equipment, free weights, exercise cycles, and treadmills. Enjoy lunch and your favorite tropical drink at the Beach Bohio Bar and Grill or take it surfside if you wish.

At the Hyatt Hacienda Del Mar on Dorado Beach, you'll discover all the fun, sun and excitement that have made Puerto Rico a legendary getaway.