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Solution Engineer, Hospitality, Remote

Posted January 14, 2022

Delaware North at KeyBank Center - NHL Buffalo Sabres
Buffalo, NY
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About This Job

The Opportunity 

Delaware North is hiring a Solution Engineer to join our IT Business Relationship Management Team supporting an assigned subsidiary. As a Solution Engineer, you will support the IT BRM team by acting as a technology consultant that explores new and existing solutions and validates their viability for enterprise and/or specific use cases.  The team works with each subsidiary to build a strategic technology roadmap, delivering great experiences for our guests as well as efficient solutions for our operators.  The solutions are focused on technologies that enable each of our business subsidiaries to meet internal and external client requirements.   The technology covers everything from connectivity, traditional POS and back of house to emerging guest facing self service solutions (payment, mobile, kiosk, autonomous and self-checkout). 

Due to the travel requirements for this position, we are open to a remote candidate.

Per city, state, or client mandate, all current and new hires at many of our locations are required to have received an authorized COVID 19 vaccination. You will be asked to confirm this prior to receiving a job offer.

  • Ideate and validate new technology and its application within the assigned subsidiary.
  • Review new industry product offerings and determine its viability and worthiness of greater IT organization involvement.
  • Works with the BRM leader to establish best practices and processes to streamline operations and support data integrity and insights.
  • Develop strategic relationships with key vendors and product team to validate functionality, establish, and prioritize solution roadmaps.
  • Define, clarify, and promote a common understanding of business processes and operations for each subsidiary.
  • Develop detailed technology scope for new business opportunities, new solution implementations, and major upgrades.
  • Work with BRM leader, unit operations, and clients to develop functional requirements for new technology.
  • Bachelor’s degree preferred.
  • 5+ years of experience within information technology within the hospitality industry
  • Experience translating business and operational requirements into functional technical requirements in easy-to-understand language.
  • Experience with hospitality solutions and technical concepts such as integration platforms, cloud services, networking, and computing concepts.
  • Must be able to travel, potentially 50% or more.
Who We Are 

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

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About this Employer

Delaware North at KeyBank Center - NHL Buffalo Sabres

Buffalo, NY 14203

Regional Office

Managed By

Delaware North operates concessions, clubs and suites for the NHL's Buffalo Sabres at KeyBank Center. Delaware North has been a partner of the Sabres since 1970, the year the team was founded.

Delaware North manages 42 concession outlets, 81 suites and two clubs, including the Lexus Club, a members-only fine dining restaurant with two full-service bars, at the 19,200-seat arena.