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IT Implementations Manager

Posted January 14, 2022

Delaware North at KeyBank Center - NHL Buffalo Sabres
Buffalo, NY
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About This Job

The Opportunity 

Delaware North is hiring for an Implementations Manager to join the IT Application Implementation team based out of our global headquarters in Buffalo, New York. The IT Implementations Manager is responsible for ensuring that the needs of the business are met with each application implementation.

Per city, state, or client mandate, all current and new hires at this location are required to have received an authorized COVID 19 vaccination. You will be asked to confirm this prior to receiving a job offer.

  • Participate with cross-functional teams in determining operating unit and subsidiary standards, assessing needs in conjunction with the IT Business Relationship Managers.
  • Work with the project team to ensure all implementation elements are reviewed.
  • Identify Delaware North operating location interfaces and data requirements.
  • Develop training plans to educate application users at operating locations on the newly implemented systems.
  • Prepare documentation for seamless handoff to IT Support.
  • Comply with all IT and Delaware North policies and procedures.
  • Bachelor’s degree in information management, computer science, business administration, or equivalent preferred.
  • Minimum of 2 years’ related experience in the implementation and installation of applications.
  • Minimum of 5 years’ working within the IT industry in progressive roles, prior supervisory experience is a plus.
  • Ability to work with diverse stakeholders, manage competing priorities, and translating complex information across diverse audiences.
  • Working knowledge of enterprise systems such as point of sale, hospitality, and Microsoft Productivity Suite including Sharepoint.
  • Evening and weekend hours will be required to support application installations.
  • Roughly 10% business travel may be required.
Who We Are 

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

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About this Employer

Delaware North at KeyBank Center - NHL Buffalo Sabres

Buffalo, NY 14203

Regional Office

Managed By

Delaware North operates concessions, clubs and suites for the NHL's Buffalo Sabres at KeyBank Center. Delaware North has been a partner of the Sabres since 1970, the year the team was founded.

Delaware North manages 42 concession outlets, 81 suites and two clubs, including the Lexus Club, a members-only fine dining restaurant with two full-service bars, at the 19,200-seat arena.