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Quality Assurance Analyst

Posted January 14, 2022

Delaware North at KeyBank Center - NHL Buffalo Sabres
Buffalo, NY
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About This Job

The Opportunity 

Delaware North is hiring a Quality Assurance Analyst to join our IT Application Support and Service Delivery team at our Global Headquarters in Buffalo, New York. As a Quality Assurance Analyst, you will develop, document, monitor, and report on predictable, repeatable processes in the disposition of testing and quality assurance, process auditing, and analysis. 

Per city, state, or client mandate, all current and new hires at this location are required to have received an authorized COVID 19 vaccination. You will be asked to confirm this prior to receiving a job offer.

  • Run test scripts, access queries, and data validation to ensure accurate test results affecting change to production systems and processes.
  • Evaluate business requirements to ensure testability.
  • Design and execute manual and automated tests, review test plans, and report test defects.
  • Develop metrics and calibration for testing new versions, applications and document test results and quality reviews.
  • Monitor defects and review for root cause analysis.
  • Improve quality assurance and reduction in testing cycle time.
  • Bachelor's preferred, or an Associates degree with 2 to 3 years of experience in a similar function.
  • Minimum 5 years of relevant work experience.
  • Ability to work with diverse stakeholders, manage competing agendas and priorities, and translate complex information across internal and external audiences.
  • Strong analytical, troubleshooting, communication, organizational, and customer focus skills.
  • 3 years of experience with Point-of-Sale Technology and deep technical knowledge of enterprise point of sale systems.
  • Availability to work nights, weekends, and overnight as needed and travel as needed.
Who We Are 

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

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About this Employer

Delaware North at KeyBank Center - NHL Buffalo Sabres

Buffalo, NY 14203

Regional Office

Managed By

Delaware North operates concessions, clubs and suites for the NHL's Buffalo Sabres at KeyBank Center. Delaware North has been a partner of the Sabres since 1970, the year the team was founded.

Delaware North manages 42 concession outlets, 81 suites and two clubs, including the Lexus Club, a members-only fine dining restaurant with two full-service bars, at the 19,200-seat arena.