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Technology Vendor Management Analyst

Posted January 14, 2022

Delaware North at KeyBank Center - NHL Buffalo Sabres
Buffalo, NY
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About This Job

The Opportunity 

Delaware North Global Headquarters is hiring a Technology Vendor Management Analyst to join our information technology team in Buffalo, New York. As a Technology Vendor Management Analyst, you will be resopnsible for managing relationships with specific vendors and serving as the organization's point of contact, track vendor activity, manage vendor metrics and scorecards, escalate problems with vendor products and services, and continuously communicating with internal stakeholders. 

Responsibilities 
  • Facilitate and manage vendor business reviews, gathering internal feedback on vendor performance to drive a strong partnership.
  • Track vendor SLA metrics and manage performance scorecard.Obtain all vendor quotes for key vendors and validating pricing per contract.
  • Partner with PMO team on project quotes.
  • Supervise efficient procurement for purchase orders and equipment or service delivery.
  • Maintain and update knowledge on all purchasing and delivery of materials.
  • Track and report identified process improvements and process performance KPIs.
  • Support financial team with PO processes and ensure vendor purchases are correctly tracked.
  • Assist with vendor onboarding and offboarding functions.
Qualifications 
  • Bachelor’s degree and 3+ years’ experience managing IT vendors or projects.
  • Experience with program and project management, business delivery, or management consulting role owning end-to-end delivery. 
  • Strong interpersonal, organizational, written, verbal and facilitation skills.
  • Comfortable interacting with multiple teams and leaders on a regular basis.
  • Proven analytical skills and strategic thinking.
  • High degree of comfort with business and technology language. 
  • Exceptional attention to detail, follow-up, and ability to multi-task.
  • Ability to travel up to 20% of the time.
Who We Are 

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

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About this Employer

Delaware North at KeyBank Center - NHL Buffalo Sabres

1 SEYMOUR H KNOX III PLAZA
Buffalo, NY 14203

Regional Office

www.delawarenorth.com

Managed By

Delaware North operates concessions, clubs and suites for the NHL's Buffalo Sabres at KeyBank Center. Delaware North has been a partner of the Sabres since 1970, the year the team was founded.

Delaware North manages 42 concession outlets, 81 suites and two clubs, including the Lexus Club, a members-only fine dining restaurant with two full-service bars, at the 19,200-seat arena.