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General Manager

signing Bonus $1000

Posted November 23, 2021

Baymont by Wyndham
Jacksonville, NC
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About This Job

Department : Administrative and General / Property Management

Primary Objective:

The General Manager is responsible for the day to day operations of the hotel. The General Manager
needs to have the ability to hire, train, and motivate a qualified staff. This individual will
provide the training and education to the staff that will aid the hotel in reaching and exceeding
the sales goals set forth by the marketing plan while providing current guest and potential
customers with legendary customer service. The General Manager will need to ensure that staff
follow and understand company policies and procedures. Management needs to help keep
open forms of communication between the Front Desk, Housekeeping, F & B and Maintenance, while
overseeing the production of each department.

Reports To: Executive Officers of the Corporate Office Duties and Responsibilities include but are not limited to
1.  The General Manager is required to be available in the event there is a guest complaint or
problem that requires a Manager to help provide the guest with legendary service without leaving
the guest feeling threatened or mistreated.
2. The General Manager assists with selling potential guest rooms both within the hotel and outside
the hotel. Actively participates in the Chamber of Commerce, Local Realtor Associations, and other
local organizations. Completes outside sales calls on a daily basis, while continuing to maintain
the proper follow up and trace systems set in place by executive officer. Works closely with the
executive officer to ensure the Marketing plan is utilized and current projects are handled
3. Works closely with the Maintenance department to ensuring the guest rooms and public areas are
meeting or exceeding standards. All the items in the public areas and guest rooms are properly
functioning in order to ensure the safety of the guest and the hotel.
4. Analyzes operations and meets with department heads to review the operations and receive their
5. Selects and trains department heads. Keeps them informed of company policies; observes their
performance. Delegates responsibilities, holds them responsible for standards set forth by the
Hotel, and assists them in improving their level of

6. Works with department heads and employees directly and counsels employees when necessary.
Establishes programs to improve employee morale and motivation. Delegates work responsibilities in
order to best utilize all personnel.
7. Through continuous training and counseling ensures that employees understand and follow Human
Resource policies set forth by the payroll company utilized by company and ensure Local
State and Federal Employment laws are complied with.
8. Participates and directs scheduled internal meetings regarding sales, forecasting, quality
control, safety, etc. , while preparing all reports on a timely basis. Analyzes and states
strategies to improve.
9. Studies and analyzes employee work assignments from which staffing guides are established and
approved. Maintains daily check on payroll performance and takes affirmative action to correct high
payroll costs. Approves all overtime, both before and after in the case of an emergency or
unscheduled requirement.
10. Checks controls and approves all other hotel expenses. Ensure department heads are not over
ordering inventory and only purchasing through approved vendors. Approves requisitions for
purchases of all items.
11. Inspects the property and implements action to ensure the safety and comfort from fire, injury,
or illness due to unsafe or unsanitary conditions. Takes reports for any injuries that occur to any
employee or guest while at the Hotel. Immediately notifies the insurance carrier along with the
executive officer and company of any incidents.
12. Obtains current, competitive rate information. Completes competitive property analysis of all
local competition. Develops and maintains relationships with the competition for referrals.
13. Reviews all significant items with Executive Officers for information purposes, policy
decisions, or assistance requests.
14. Travel may be required and will be reimbursed by the Hotel use of your personal vehicle will be
required when completing sales calls, and purchases for the Hotel. Travel may include but not
limited to Conventions, Regional Meetings, and providing assistance to other Properties in company
15. The General Manager is responsible for being able to perform all positions in the Hotel. This
will help the Manager in training and providing direction to his/her team members for the growth
and development of the hotel and individuals that make up the staff.
16. The ability to follow written or verbal instructions on a daily basis.
17. General Managers are required to be available 24 hours a day, 7 days a week in the event there
is a situation that requires immediate attention.
18. In the event there is a threat of a natural disaster (hurricane, blizzard, etc.) The General
Manager is required to stay on property and follow the direction provided by the Executive
19. This position may require work hours to include double shifts, in the event of staff call
offs, Holidays, nights and weekends shifts to be covered.
20. This individual is required to be able to read and utilize the Star Report, Marketing Plan,
Profit and Loss Statements, Budgets, and any other Forms used by company.
21. Must be the type of individual who is a self-starter and requires little or no direction in
order to complete daily tasks. This individual must be able to work well in a Team atmosphere or
alone based on the task at hand.
22. The General Manager will be required to review all reports and packages sent to company
or Hotel Franchise Companies to ensure all forms and responses are correct.
23. The General Manager will be required to assist the Executive Officers in creating and
implementing the Marketing Plan, Annual Budget, etc.
24. Help executive officer/ lead /help to lead in all renovation projects with Team/vendors etc.



Absent extraordinary prior on-the-job experience, the General Manager position requires a High
School diploma and preferably a minimum of a two year degree, with preference toward a four year
business or liberal arts degree.
Requires an occupationally-significant combination of vocational education, apprentice
training, on-the-job training, and essential experience in less responsible hotel skill level and
management positions.
A Certified Hospitality Administrator (CHA) or Certified Rooms Division Executive (CRDE)
designation is encouraged

Minimum 5 years Hotel experience Minimum 3 years Management experience
Minimum 1-2 years Sales and Marketing Experience


Requires finger dexterity, grasping, writing, standing, sitting, walking, repetitive motions,
hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds, do laundry,
work in housekeeping, and maintenance.

LANGUAGE SKILLS: General Managers must have developed language skills to the point to be able to:

Read and interpret documents in English such as safety rules, operating and
maintenance instructions, and procedure manuals, newspapers, periodicals, journals, and manuals.
Write routine reports, correspondence, business letters, summaries, and reports in English
using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style.
Ability to speak effectively in English before groups such as customers or employees.

COMPUTER SKILLS: General Managers must have sufficient computer skills that will allow
them to be able to use, in a proficient manner, all Company-issued software programs
implemented at the hotel, including but not limited to the following:

Microsoft Word Microsoft Excel
Yield Management Systems programs
Property Management System (PMS) programs
Daily Revenue System (DRS) programs – M3 Accounting Systems
Central Reservation System programs
Payroll programs
Company-issued internet browser programs Company-issued electronic mail programs

NOTE: Company-issued software programs implemented at a particular hotel
may be changed from time to time; the General Manager is required to learn the new programs and
upgrades as soon as practicable after such items are provided to the hotel.

Typically, directly supervises 7 to 60 employees at the hotel, including all department
heads. Indirectly supervises all hotel personnel.

Carries out supervisory responsibilities in accordance with the Company’s policies,
training programs, and applicable laws.

Responsibilities include recruiting, interviewing, hiring, and training employees;

planning, assigning, and directing work; appraising performance; rewarding and disciplining

employees; addressing complaints and resolving problems.

compensation: $52000 to $60000

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About this Employer

Baymont by Wyndham

474 Western Blvd
Jacksonville, NC 28546

(910) 347-6500

116 Room Hotel

Baymont Inn Jacksonville at Camp Lejeune

A Jacksonville, North Carolina Hotel
We Support Our Troops!

The Baymont Inn Jacksonville is located in the heart of Jacksonville, North Carolina. This Jacksonville North Carolina hotel is convenient to everything there is to see and do in the area. Camp Lejeune, Coastal Carolina Community College, Jacksonville Mall, Camp Geiger and Camp Johnson are all within 5 miles of our Camp Lejeune hotel. While staying at this Jacksonville North Carolina hotel, explore the area and enjoy golfing at Fletchers Landing, Rock Creek Country Club or the Jacksonville Country Club. Visit nearby historic Swansboro for their Annual Oyster Roast. Grab your rod and reel for their Memorial Day Blue Water Fishing Tournament. You may also enjoy a stock car race at Coastal Plains Raceway or a drag race at the Coastal Plains Dragway.