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Health Club Receptionist

Posted November 24, 2021

DoubleTree by Hilton Hotel Doha Old Town
Doha, Qatar
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About This Job

Description

A Health Club Receptionist is responsible for greeting and assisting clients to deliver an excellent Guest and Member experience while ensuring the overall experience is pleasant and their needs are met.

 

What will I be doing?

 

As a Health Club Receptionist, you are responsible for greeting and assisting clients to deliver an excellent Guest and Member experience. A Health Club Receptionist will also be required to manage customer feedback and up-sell health and beauty products. Specifically, you will be responsible for performing the following tasks to the highest standards:

 

 


  • Assist guests and clients in an appropriate and timely manner

  • Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services

  • Ensure client experience is proficient including bookings, payments, and consultation cards

  • Ensure that all areas are clean and attended at all times 

  • Adhere to cash handling procedures

  • Interact and communicate effectively with clients, members, team members, guests, and management team

  • Up-sell with latest departmental incentives

  • Report accidents, maintenance issues, or other incidents

  • Ensure compliance with all health and safety regulations

Requirements

What are we looking for?

 

A Health Club Receptionist serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

 

 


  • Strong interpersonal skills

  • Committed to delivering a high level of customer service

  • Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:


  • Excellent attention to detail

  • High standards of cleanliness

  • Ability to work in a consistently professional and helpful manner

  • Previous experience of reception duties

  • Qualification in an admin course or similar topic area



What will it be like to work for Hilton?

 

 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

 

 


 


EOE/AA/Disabled/Veterans

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About this Employer

DoubleTree by Hilton Hotel Doha Old Town

Al Meena Street
Doha
Qatar

+974-974-444292220

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At A Glance

DoubleTree by Hilton Hotel Doha Old Town boasts a fantastic location in the rapidly expanding business district of Doha. This contemporary Doha hotel is near the Corniche, the banking district, the port, the Museum of Islamic Art and the Emiri Diwan Palace - the government seat of Qatar; making it an ideal base for business and leisure travelers.

All of the guest rooms at this stylish hotel in Doha offer panoramic city views through floor-to-ceiling windows. Feel at home with a wardrobe, a desk and complimentary WiFi. Upgrade to a stunning suite for breathtaking harbor or sea views, additional space and upgraded amenities, including a kitchenette.

Enjoy local specialties, international cuisine and healthy options in the all-day dining restaurant, OPEN. Be spoiled for choice with the tempting buffet options or order from the a la carte menu. Grab a sandwich to-go in Barrista and sip fresh fruit juice in Pure, our stylish Sky Lounge; where you can savor a snack from the Mediterranean-inspired menu or unwind with a shisha pipe on the terrace. Take advantage of fantastic leisure amenities at this Doha hotel, including a contemporary fitness center and a sparkling rooftop swimming pool offering magnificent views.

Featuring a dedicated conference floor with four flexible meeting rooms, a large banqueting room, a reception area and a 24-hour business center; this hotel provides the perfect setting for events for up to 120 people. Our friendly staff look forward to greeting you at check-in with a signature, warm chocolate chip cookie.