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Box Office Coordinator

Posted November 24, 2021

Yaamava Resort & Casino at San Manuel
Highland, CA
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About This Job

Description

Under the direction of the Box Office Manager, the Box Office Coordinator collaborates with internal departments and external vendors to ensure the successful coordination of all box office activities corresponding with the Event Center at Yaamava’ Resort and Casino. This individual oversees the fiscal aspects of daily reconciliations, inclusive of end of shift closing duties, and ensures compliance with department policies and procedures. The Box Office Coordinator also holds responsibility for the scheduling and training of designated team members in relation to ticketing functions as needed for the Event Center at Yaamava’ Resort & Casino.

Essential Duties & Responsibilities

1. Leads all ticket manifests as they pertain to event creation and oversight. Collaborates with Guest Services and external vendors to ensure the successful coordination of all Box Office activities.

2. Resolves problems and responds to policy or procedural questions as needed. Handles all customer concerns before and during events, inclusive of any formal complaint resolutions.

3. Oversees will-call for all ticketed events as they pertain to the Yaamava’ Event Center and ensures compliance to all relevant ticket laws. Processes promotional and complimentary ticket logs.

4. Collaborates with Guest Services, Ushers, and VIP personnel to ensure events are successful. May be required to assist with ensuring rider requirements are met and contract processes are executed. Performs end of shift closing duties for Box Office.

5. Oversees the fiscal operations of daily reconciliations and proper cash handling procedures. Runs reports and comparisons on quarterly and yearly revenue variances for the Entertainment Department and General Administration.  Develops, compiles, edits and proofs Audit Detail Reports; submits all reports to Casino Accounting for final balancing.  Ensures accuracy of transactions and compliance with Yaamava’ policies and procedures.

6. Coordinates the scheduling and training of team members in relation to event show coverage; ensures all team members are properly trained in handling customer issues and complaints.

7. Leads the system upgrade process as it pertains to Box Office Operations inclusive of the occasional testing of new software and routine maintenance and trouble-shooting; works with Information Technology Department and vendor to set up meetings and on-site visits.

8. Performs other duties as assigned to support the efficient operation of the department.

Requirements

Education/Experience/Qualifications

  • Associates Degree in related field required.
  • Bachelors Degree in related field preferred.
  • Minimum of four (4) years of Box Office or related experience required.
  • Minimum of one (1) year of experience of financial analysis, inclusive of generating detailed reports required. Two (2) years strongly preferred.
  • Previous experience in a leadership capacity preferred.
  • Equivalent combination of education and progressive, relevant and direct experience may be considered in lieu of minimum educational/experience requirements indicated above.
  • Previous experience using Ticketmaster or AXS required.
  • Understanding of Box Office specific terminology required.
  • Previous experience with the servicing of high-end clientele strongly preferred.
  • Must possess intermediate proficiency in Microsoft Outlook, Word, Excel and Power Point.
  • Must possess the ability to resolve conflicts in a customer focused, professional manner.
  • Must be capable of multitasking in a high volume setting.

Certificates/Licenses/Registrations

  • At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

Yaamava Resort and Casino at San Manuel will make reasonable accommodations in compliance with applicable law. As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

Additional Information

All applicants must be able to demonstrate their US work authorization during the employment verification process.

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About this Employer

Yaamava Resort & Casino at San Manuel

777 San Manuel Boulevard
Highland, CA 92346

Telephone 1-800-359-2464
Reservations (909) 864-8933

429 Room Casino

www.sanmanuel.com

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About the company

San Manuel Casino located just 60 minutes from downtown Los Angeles in the city of Highland, CA, is now named Yaamava’ Resort & Casino at San Manuel.  Our gaming resort is owned and operated by the San Manuel Entertainment Authority. 

Phase 1 of our expansion opened July 24 with an expanded casino space offering more than 6,500 slots, five high-limit gaming rooms, live entertainment, a full array of dining options which include The Pines Modern Steakhouse, the Hong Bao Kitchen, Just Barbeque, the Serrano Vista Cafe, Rock & Brews, the Chingon Kitchen, Quick Bikes, the Big Mo’ Cafe, the TuTu’s Food Court and six cocktail lounges and bars.

Our luxury resort will debut in December 2021 with the addition of a 17-floor hotel tower featuring 432 guest rooms and suites, an elevated pool deck experience, a lavish full-service spa and salon, expanded dining options, convenient 24-hour in-room dining. Our gaming resort offers sweeping views of the San Bernardino Mountains.

Indian gaming in California is an exciting, thriving industry. Whether working on the casino floor or providing support to gaming operations as a “behind the scenes” employee, you can contribute to a dynamic and challenging business and have opportunities to learn and grow with the gaming industry. At San Manuel, our team members define us. Working at San Manuel is more than just a job. It is a career that will help you grow into the successful professional you want to be. 

We value our employees and offer a comprehensive Benefits Program:
https://www.sanmanuelcareers.com/our-benefits

Apply today to join our team!