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Transportation Supervisor (3rd Shift)

Posted November 24, 2021

Mystic Lake Casino Hotel
Prior Lake, MN
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About This Job


Job Summary:

Ensures excellent guest service by supervising the valet (external guests) and shuttle bus (internal and external guests for the enterprise and Community business properties) operations.  Ensures effective guest service, handles/resolves guest issues and concerns, and is responsible for the protection of up to 1,000 guest vehicles.  Drives shuttle buses and parks cars as needed.

Budget/Asset Responsibilities:

May handle complimentaries.

Job Duties:

  1. Supervises shuttle services, ensuring shuttles are operated in an organized, efficient and safe manner to expedite transportation of internal and external guests throughout the enterprise and Community properties.  Assigns shift routes accordingly. Driving is an essential function of this job. Team members must adhere to the driving standards determined by the Gaming Enterprise.
  2. Supervises valet staff, monitors driving habits, and ensures that performance requirements are satisfied. Handles and resolves guest issues and concerns and may provide complimentaries. Monitors for unsafe conditions and reports findings to appropriate personnel. Schedules team members based on forecasted business needs.
  3. Trains and develops team members. Recommends and participates in team member reviews and recommends disciplinary actions. Completes team member scorecards.
  4. Conducts routine inspections of shuttle buses.  Assists shuttle drivers with washing buses. Monitor shuttle buses for problems and facilitate regular bio-diesel runs.
  5. Assist with traffic control as needed. Maintains traffic flow and organization in valet staging and parking areas.
  6. Assists Transportation Services Assistant Manager in training drivers.
  7. Completes daily shift reports, attendance, performance reports, accident, damage, and injury reports.


  1. Any combination of valet operation experience, shuttle bus service (to include 13-21 passenger buses or school bus driving experience) and/or supervisory experience to equal two years.
  2. Valid driver's license is required with good driving record.
  3. Basic mechanical aptitude.
  4. Must have excellent guest service skills.
  5. Basic word processing and spreadsheet computer software skills.
  6. Must be able to read, write, and speak English clearly.

Additional Information

All applicants must be able to demonstrate their US work authorization during the employment verification process.

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About this Employer

Mystic Lake Casino Hotel

2400 Mystic Lake Casino Hotel
Prior Lake, MN 55372

(952) 496-6919

Casino & Hotel



Everyone’s health and safety is our highest priority, so some things look a little different now: we’re practicing social distancing, frequently sanitizing high touch areas, and have made some modifications to our hiring process. Learn more about our health and safety practices here.

We’re looking for vibrant people to join our team. Enjoy competitive pay, outstanding benefits and growth opportunities at Mystic Lake Casino Hotel, Little Six Casino and other SMSC properties. We promote a grow-from-within culture to help support and develop our team members. Follow the lights to the next step on your career path!