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Front Desk Supervisor

Posted November 24, 2021

EVEN Hotel Rockville- Washington, D.C. Area
Rockville, MD
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About This Job

JOB OVERVIEW: Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction.

JOB OVERVIEW:  Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction.

ESSENTIAL JOB FUNCTIONS:

nterview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.

2.            Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.

3.            Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.

4.            Supervise the Guest Service Agents.

Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation.  Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.

6.            Comply with attendance rules and be available to work on a regular basis.

7.            Perform any other job related duties as assigned.

MINIMUM REQUIREMENTS:

At least six months of experience in a supervisory role at the Front Desk or one year of experience as a Front Desk Agent at a hotel.

ADDITIONAL REQUIREMENTS:

Must be customer service oriented

Excellent computer skills

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

EVEN Hotel Rockville- Washington, D.C. Area

1775 Rockville Pike
Rockville, MD 20852

(301) 881-3836

167 Room Hotel

www.ihg.com

Balance Work with Life at EVEN Hotel Rockville-Washington D.C. Area

Conveniently located near Washington D.C., Baltimore, Bethesda, Gaithersburg, and the Twinbrook Metro Station, EVEN Hotel Rockville-Washington D.C. Area makes getting to all the nearby excitement seamless.

Start your day with a thrilling trip to Washington D.C .'s famous memorials, tour through the Smithsonian Museums to experience exotic, informative exhibits, or catch a stunning show at the John F. Kennedy Center for the Performing Arts.

Stay productive with complimentary high-speed Wi-Fi and take full advantage of flexible workspaces that accommodate both sitting and standing. Business travelers will also have easy access to local businesses like Deloitte, GlaxoSmithKline and Kaiser Permanente, and the National Institute of Health.