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Activities Manager

Posted November 24, 2021

Hyatt Residence Club Bonita Springs, Coconut Plantation
Bonita Springs, FL
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About This Job

Job Summary

Responsible for staffing and training for Activities and Concierge Departments. Ensures staff is knowledgeable regarding property facilities and daily events.   

Candidate Profile  

Education and Experience
  • High school diploma or GED; 3 years experience in the recreation/health club operations or related professional area.   

Core Work Activities  

Managing Activities Team
  • Ensures staff is trained on all brand standard operating procedures.   
  • Administers and ensures employee adherence to corporate and local SOPs.   
  • Strives to meet the five goals of the property (e.g., guest satisfaction, profitability, sanitation, job safety, employee satisfaction).   
  • Demonstrates knowledge and proficiency in all safety and emergency procedures.   
  • Demonstrates knowledge and proficiency in the brand's accident prevention policy.   
  • Demonstrates extensive knowledge of resort property, resort staff, and resort services including kitchen, food, beverage and controllable store rooms, golf, tennis, spa and front desk operations.   
  • Fosters teamwork and communication among different departments.   
Developing, Coordinating, and Managing Property Events  
  • Maintains most up-to-date knowledge of daily events and locations, property facilities and hours of operation, points of interest and directions to points of interest.   
  • Monitors and directs concierge, boats, Kids Klub, and guest experience.   
  • Creates, organizes and implements activities for all age ranges.   
  • Acts as a liaison between resort outlets/activities and guests, including dissemination of accurate information.  
  • Ensures clean, well stocked and organized work areas including concierge, hospitality desk, resort activities desk, information desk, resort activities office and front office storeroom.   
Managing Departmental Budgets  
  • Manages wages and controllable expenses within budgeted guidelines.   
  • Monitors and controls all expenses with requisition sheets, purchase orders, purchase log, invoices, and C-7s.   
  • Manages the department's budget in the areas of man hours and wages.   
  • Reads and comprehends operating statements and budget worksheets.   
Conducting Human Resources Activities  
  • Provides constructive coaching and counseling to employees.   
  • Supports the development, training, and mentoring of employees.  
  • Demonstrates knowledge of how and when to impose deadlines and delegate tasks.   
  • Motivates and provides a work environment in which employees are productive.   
  • Listens and responds to employee's needs.   
  • Manages group or interpersonal conflict situations effectively.   
  • Develops and manages hourly employees.   
Ensuring Exceptional Customer Service  
  • Provides excellent customer service.   
  • Determines guest's needs, and strives to meet these needs.   
  • Handles guest problems and complaints effectively.    
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About this Employer

Hyatt Residence Club Bonita Springs, Coconut Plantation

11800 Coconut Plantation Drive
Bonita Springs, FL 34134

+1 239 947 7300

108 Unit Time-Share

www.hyattresidenceclub.com

Hyatt Coconut Plantation

Experience the best of Florida's Gulf Coast while staying in luxurious accommodations at Hyatt Coconut Plantation, A Hyatt Residence Club.  Enjoy views of the lush landscaping from your private balcony or take the ferry to our private island. Float down our 1,000-foot river pool, unwind in one of the hot tubs or relax by one of the four pools.  Play a round of golf at the adjacent Raptor Bay Golf Club or unwind in the sauna. Escape to Hyatt Coconut Plantation, A Hyatt Residence Club today to experience one of the top resorts in Bonita Springs.