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General Manager

Posted November 24, 2021

Hilton Garden Inn Kennett Square
Kennett Square, PA
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General Manager

About This Job

Responsibilities and Duties

The General Manager will supervise the operation of the facility as efficiently as possible. To hire and or train a qualified staff to produce the highest volume of sales and affect the greatest profit while maintaining a high degree of public satisfaction, confidence and prestige in the service and quality of the hotel. To follow Hotel policies and procedures. To remain competitive in every area and to produce and achieve budgetary goals. To maintain a high employee morale.

To supervise and participate in the operations of the hotel in order to achieve the desired sales and profit goals. To deal with guests, potential guests, and community leaders. To maintain the highest ethical standards of operation and quality of services and facilities for the hotel. To ensure a good working relationship with the Food and Beverage Department by overseeing and guiding the staff through open communications and at times "hands on" participation.

  • Maintenance of Quality Standards for proper guest room cleanliness, function room set up and public room set-ups, maintenance of all facilities, service and employee performance. Is required to inspect at least 10 rooms per week (property specific).
  • Selects and trains department heads and keeps them informed of company policies; observes their performance. Delegates responsibilities, holds them responsible for standards set forth by Hotel, assists them in improving their level of performance.
  • Participates and directs scheduled internal meetings regarding sales, forecasting, quality control, safety, etc.
  • Prepares all reports on a timely basis. Analyzes and states strategies to improve.
  • Studies and analyzes employee work assignments from which staffing guides are established and approved. Maintains daily check on payroll performance and takes affirmative action to correct high payroll costs. Approves all overtime, both before and after in the case of an emergency or unscheduled requirement.
  • Perform all other duties as assigned.


  • Must have a High School diploma or general education degree (GED) and preferably either a two-year business degree or a four-year business or liberal arts degree (or equivalent combination of education and experience).
  • Requires an occupationally significant combination of vocational education, apprentice training, on-the-job training, and essential experience in less responsible hotel skill level and management positions.
  • A Certified Hospitality Administrator designation is preferred
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About this Employer

Hilton Garden Inn Kennett Square

815 East Baltimore Pike
Kennett Square, PA 19348



At A Glance

  • 30 minutes to downtown Wilmington, DE, 40 from Philadelphia International Airport (PHL)
  • 24-hour business center and complimentary WiFi access throughout the hotel
  • Cooked-to-order breakfast at the Great American Grill®
  • Over 1,600 sq. ft. of Brandywine Valley meeting space to accommodate 120 guests
  • Less than one mile from Longwood Gardens, in the heart of the Brandywine Valley

The Hilton Garden Inn Kennett Square, a convenient choice among Kennett Square, PA hotels, is located only 40 minutes from Philadelphia International (PHL) Airport, and 45 minutes from downtown Philadelphia. We're located just across the Delaware state line and offer easy access to downtown Wilmington, DE. Just off Route 1, this Kennett Square hotel is a short drive from the corporate offices of Genesis Health, Exelon, and many of the area’s most well-known attractions including Longwood Gardens, Winterthur Museum and Country Estate and the Brandywine River Museum.

Work smart in our 24-hour business center or from your room, with complimentary WiFi access throughout the hotel. Wake up to a cooked-to-order breakfast at the Great American Grill® (see dining page). Stop by the 24-hour Pavilion Pantry® for a variety of snacks, beverages and sundries to prepare in-room.

Host any gathering in over 1,600 sq. ft. of meeting and function rooms at our hotel in Kennett Square. Wind down with a drink in the Pavilion Lounge or enjoy a workout in the modern fitness center. At the end of a busy day, relax with a swim in the indoor pool or a soak in the whirlpool.