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Banquet Manager / Event Services Manager

Posted January 20, 2022

Hyatt Regency Portland at the Oregon Convention Center
Portland, OR
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About This Job


At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences.  Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusiive culture, and fantastic benefits like:
  • Medical, Dental, and Vision insurance, life insurance, and short term disability - Medical benefits available at 30 days!
  • Retirement savings plans with employer contributions
  • Discounted & complimentary lodging accommodations at Hyatt worldwide
  • Discounted Tri-Met passes
  • Tuition reimbursement and so much more!
Goal of the Event Services (Banquet) Manager: Effectively and proactively monitors the daily functions of the Events Department. This is including providing support and guidance to the banquet team, the event services floor team, and banquet beverage.   This leader works closely with all hotel departments and to ensure a successful and effective event resulting in a positive guest experience.
The Event Services Manager Responsibilities may include:
  • Supports and Manages the Events Department while working closely with the Food and Beverage Director and other hotel departments.  Leadership responsibilities include Convention Services Set Up and Banquet Beverage.
  • Supervise, Empower, Lead, Coach and Motivate the Banquet team including captains, food servers, and event setup towards achieving exceptional guest service results and complete colleague engagement
  • Ability to assist the hotel in reaching service scores on our Meeting Planner surveys.       Ensure thorough communication and understanding with guests and other departments by reviewing Banquet Event Orders. Responsible for the appropriate and timely set up of all functions and meetings while maintaining standards of food, beverage and meeting specifications
  • Responsible for proactively reviewing staffing and equipment needs
  • Responsible for ensuring coordination and execution of all events with Culinary, Stewarding, Event Planning/Sales, CS Floor and Beverage
  • Responsible for maintaining a high energy, positive, professional appearance
  • Responsible for developing innovative and creative décor for Banquet function space
  • Responsible for short and long term banquet functions in the front and back of the house
  • Creates an environment establishing highest standards of quality service and ensures implementation through effective hiring, training development, promotion and continuous reinforcement.
  • Administrative tasks may include the facilitation of payroll, reports, forecasts, point of sale procedures, inventory and budget for food and beverage functions
  • Performing daily walk-throughs in banquet department and all function space and storerooms to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
  • Ability to develop ideas for special events and holiday functions
The Banquet Manager is an integral part of the hotel's overall Food and Beverage team.  Your colleagues will work alongside Culinary, Stewarding and our F&B Outlets.    Experience in the previous mentioned areas will guide you to the next step in your career path. 

Hyatt is an Equal Opportunity Employer –M/F/Veteran/Disability/SexualOrientation/Gender Identity



  • Full Time Management Position that requires full flexibility, including the ability to work weekends and holidays and a varied schedule
  • A true desire to understand and anticipatethe needs of others in a fast paced environment
  • Refined verbal and written communication skills
  • Must be proficient in general computer knowledge
  • Candidates should be extremely creative, innovative, detail oriented and organized
  • Hotel experience and a thorough understanding of all levels of banquet service
  • Previous experience as a Event Services/ Banquet Manager/Assistant Manager, Event Services Captain or Event Services Supervisor preferred
  • Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, strong developer and trainer and effective in providing exceptional customer service
  • Oregon Food Handler and OLCC Permit Required
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About this Employer

Hyatt Regency Portland at the Oregon Convention Center

375 NE Holladay Street
Portland, OR 97232

600 Room Hotel

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Our Hotel

Located in the city’s Lloyd District, Hyatt Regency Portland at the Oregon Convention Center is slated to open in early, 2020. The 600-room hotel is being built north of the existing Oregon Convention Center and will include 32,000 square feet of flexible meeting venues, with a lobby, bar, restaurant, fitness center, as well as, gathering areas for guests to meet, engage, and recharge. The hotel will be located near several bus lines, a streetcar line, the MAX light-rail line, and a bike-share station, providing visitors and meeting and event attendees with quick access to downtown Portland, the central eastside and the airport.