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Housekeeping Manager

Posted November 25, 2021

The Ritz-Carlton, Denver
Denver, CO
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About This Job

Job Summary

Supports the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Ensures property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action.

Candidate Profile

Education And Experience
  • High school diploma or GED; 1 year experience in the housekeeping or related professional area.

OR

  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Core Work Activities

Supporting Housekeeping Operations And Budgets
  • Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
  • Inspects guestrooms on a daily basis.
  • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
  • Inventories stock to ensure adequate supplies.
  • Supports and supervises an effective inspection program for all guestrooms and public space.
  • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
  • Ensures all employees have proper supplies, equipment and uniforms.
  • Communicates areas that need attention to staff and follows up to ensure understanding.
  • Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
  • Schedules employees to business demands and for tracks employee time and attendance.
  • Ensures employees understand expectations and parameters.
  • Observes service behaviors of employees and provides feedback to individuals.
  • Celebrates successes and publicly recognizes the contributions of team members.

Providing And Ensuring Exceptional Customer Service

  • Sets a positive example for guest relations.
  • Participates in the development and implementation of corrective action plans to improve guest satisfaction.
  • Empowers employees to provide excellent customer service.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Responds to and handles guest problems and complaints.
  • Strives to improve service performance.

This salary range for this position is $38,438 to $71,878 annually and offers health care benefits, flexible spending accounts, 401(k) plan, accrued paid time off (including sick leave), life insurance, disability coverage, other life and work wellness benefits and may include incentive compensation.  Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

The Ritz-Carlton, Denver

1881 Curtis Street
Denver, CO 80202

+1 (303) 312-3800

202 Room Hotel

careers.marriott.com

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Experience The Ritz-Carlton, Denver, an award-winning downtown hotel, where you can enjoy unforgettable luxuries while surrounding yourself with majestic Rocky Mountain views and cosmopolitan delights. Located in the heart of downtown Denver, this luxury hotel offers guests convenient access to the Denver’s business and financial districts, as well as the Larimer Square shopping district and 16th Street Mall pedestrian promenade, world-class museums and an endless array of outdoor activities. After a day in the city, guests or locals alike can indulge in a soothing spa treatment or enjoy an exceptional meal at Elway’s, named after Denver Bronco quarterback and NFL Hall of Fame Inductee John Elway, located at the street level of this downtown Denver hotel. To see the accommodations and amenities available at our Denver luxury hotel, please view the Photo Gallery. The Ritz-Carlton, Denver is a Tier 2 property in The Ritz-Carlton Rewards.