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Housekeeping Assistant Manager

Posted November 25, 2021

Dorado Beach A Ritz Carlton Reserve
Dorado, PR
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About This Job

Job Summary

Entry level management position that assists in supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

Candidate Profile

Education And Experience
  • High school diploma or GED; 1 year experience in the housekeeping or related professional area.

OR

  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Core Work Activities

Assisting In Managing Housekeeping Operations And Budgets
  • Assists in all lost and found procedures.
  • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
  • Inventories stock to ensure adequate supplies.
  • Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
  • Works effectively with the Engineering department on guest room maintenance needs.
  • Understands and complies with loss prevention policies and procedures.
  • Ensures all employees have proper supplies, equipment and uniforms.
  • Assists in supervising an effective inspection program for all guestrooms and public space.
  • Assists in managing linen inventory and guest supplies and assists in the ordering of supplies as necessary.
  • Assist in supervising Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.
  • Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.

Ensuring Exceptional Customer Service

  • Handles guest problems and complaints seeking assistance from supervisor as necessary.
  • Assists in the review of comment cards and guest satisfaction results with employees.
  • Sets a positive example for guest relations.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

Dorado Beach A Ritz Carlton Reserve

100 Dorado Beach Drive
Dorado, PR 00646

(787) 626-1100

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Once a plantation, Dorado Beach is now a private retreat. Inspired by the legacy of its developer, Laurance S. Rockefeller, this luxurious hideaway features beautiful beachfront accommodations just steps from the sea.

Dorado Beach, a Ritz-Carlton Reserve is a unique hotel befitting its setting. With only 115 guestrooms spread across 50 acres and one mile of beachfront, this luxurious island sanctuary is encircled by coral reefs, blue Caribbean waters and a lush tropical forest. An unparalleled level of individualized guest service enhanced by the local customs and flavors of Puerto Rico awaits you.

Cherished History 

Dorado Beach’s history began over 50 years ago when Laurance S. Rockefeller unveiled his eco-friendly luxury island resort. Today, Dorado Beach, a Ritz-Carlton Reserve is situated on the former Rockefeller estate, preserving its rich legacy.  

Embajadores Service 

 Complement a bespoke travel experience with a deeper level of service. Our attentive Embajadores will always be available for any request you have throughout your stay.  

Environmental Philosophy 

Fundamental to Dorado Beach, a Ritz-Carlton Reserve is a passionate environmental philosophy originally instilled by Laurance Rockefeller. The design and infrastructure reflects Dorado Beach’s remarkable surroundings with a myriad of natural elements incorporated throughout.