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Rooms Controller

Posted November 25, 2021

Orlando World Center Marriott
Orlando, FL
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Job Summary

Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

Orlando World Center Marriott

8701 World Center Drive
Orlando, FL 32821

1-407-239-4200

2,000 Room Hotel

www.marriott.com

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Discover an extraordinary getaway among resorts in Orlando at the spectacular Orlando World Center Marriott Resort and Convention Center. Enjoy our luxury Orlando resort's 18 challenging holes of championship golf, swimming pool, award-winning restaurants and full-service spa. This impressive Orlando resort hotel features the utmost in amenities in each of the 2,000 hotel rooms and suites including luxurious bedding and flat screen TVs. An ideal choice among Orlando Convention Center hotels for meetings and social events, this resort boasts 450,000 square feet of flexible, state-of-the-art event space and meeting facilities. Escape to this Orlando resort near Disney World (just 1.5 miles) and only minutes from SeaWorld Orlando, Universal Studios and Discovery Cove. Whether your stay is for business or pleasure, it's all waiting for you at this superior Orlando Marriott luxury resort.