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Director of Housekeeping

Posted November 25, 2021

The Ritz-Carlton Destination Club Aspen
Aspen, CO
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About This Job

Job Summary

Manages housekeeping functions and staff on a daily basis to ensure property guest rooms, public space and employee areas are clean and well maintained. Directs and works with team to successfully execute all housekeeping operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Responsible for inspecting areas of responsibilities and following up with a plan for improving results.

Candidate Profile

Education And Experience
  • High school diploma or GED; 3 years experience in housekeeping or related professional area.

OR

  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years experience in housekeeping or related professional area.

Core Work Activities

Managing Housekeeping Operations And Budgets
  • Ensures compliance with all housekeeping policies, standards and procedures.
  • Understands the importance of department’s operation on the overall property financial goals and educates staff on details as appropriate.
  • Reviews staffing levels to ensure the guest service, operational needs and financial objectives are met.
  • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
  • Inventories stock to ensure adequate supplies.
  • Supervises an effective inspection program for all guestrooms and public space.
  • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
  • Ensures all employees have proper supplies, equipment and uniforms.
  • Communicates areas that need attention to staff and follows up to ensure understanding.
  • Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
  • Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.

Conducting Human Resources Activities

  • Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
  • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them.
  • Schedule employees to business demands and for tracks employee time and attendance.
  • Ensures employees understand expectations and parameters.
  • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.
  • Observes service behaviors of employees and provides feedback to individuals.
  • Ensures employee recognition is taking place on all shifts.
  • Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
  • Participates in employee progressive discipline procedures.
  • Review employee satsifaction results.
  • Participates in interviewing and hiring of team members with the appropriate skills.

Ensuring Exceptional Customer Service

  • Sets a positive example for guest relations.
  • Participates in the development and implementation of corrective action plans to improve guest satisfaction.
  • Empowers employees to provide excellent customer service.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Responds to and handles guest problems and complaints.
  • Strives to improve service performance.

MIRJ

This salary range for this position is $58,350 to $113,394 annually and offers health care benefits, flexible spending accounts, 401(k) plan, accrued paid time off (including sick leave), life insurance, disability coverage, other life and work wellness benefits and may include incentive compensation.  Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

The Ritz-Carlton Destination Club Aspen

0075 Prospector Road Aspen
Aspen, CO 81611

(866) 770-2619

73 Unit Condo-Hotel

careers.marriott.com

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Live your dreams amid majestic mountains and natural splendor.

Aspen is a recreational, social and cultural mecca for people from all around the globe. It's celebrated for many things including world-class skiing and snowboarding, acclaimed cuisine and one-of-a-kind shopping. The four local "super quartet" of mountains: Aspen, Snowmass, Aspen Highlands and Buttermilk will make any ski lover giddy for a lifetime.

The Ritz-Carlton Club, Aspen Highlands sits at the foot of a 12,500 ft. mountain with stunning views and 125 trails. This ski-in/ski-out village is surrounded by terrain for every class of skier and includes the legendary "Highland Bowl." Grow accustomed to your ski valet greeting you each day, or pursue pure relaxation and renewal in our pool areas or at the well-appointed spa and fitness center. With a special mix of authentic Western ambience and renowned Ritz-Carlton service, Aspen Highlands is a place that visitors return to again and again.

The Ritz-Carlton Club, Aspen Highlands is located 5 minutes from the Aspen-Pitkin County Airport, 20 minutes from Snowmass, 2 hours from Vail and Vail/Eagle Airport and 4 hours from Denver.