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Concierge

Posted November 25, 2021

Waldorf Astoria Dubai Palm Jumeirah
Dubai, United Arab Emirates
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About This Job

Description

A Concierge with Waldorf Astoria Hotels and Resorts serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.

What will I be doing?


As Concierge, you will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. A Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:


  • Serve as a key point of contact for Guests and efficiently respond to Guest enquiries

  • Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others

  • Process and deliver messages for Guests

  • Deliver and safely storage Guest luggage

  • Stay current and up to date with all hotel services as well as daily VIP requests and special events

  • Ensure orderliness and safety guidelines around the lobby and front door areas

  • Provide support to Management as required, in cases of emergency

  • Project a professional manner with an emphasis on hospitality and Guest service

  • Maintain a clean, healthy, and safety working area

  • Act in accordance with policies and procedures when working with front of house equipment and property management systems


Requirements

 

 

What are we looking for?

 

 

Concierges serving Waldorf Astoria Hotels & Resorts are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:


  • Positive attitude and good communication skills



  • Commitment to delivering a high level of customer service



  • Excellent grooming standards



  • Flexibility to respond to a variety of different work situations



  • Ability to work on your own and as part of a team



  • Knowledge of the local area


It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:


  • Luxury hospitality experience in a similar role


 
What will it be like to work for Waldorf Astoria Hotels & Resorts?

 

Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience. If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!


EOE/AA/Disabled/Veterans

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About this Employer

Waldorf Astoria Dubai Palm Jumeirah

Crescent Road, The Palm Jumeirah
Dubai, Aa01
United Arab Emirates

+971-4-818 2222

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At A Glance

A haven within the vibrant city of Dubai, the Waldorf Astoria Dubai Palm Jumeirah boasts a private soft-sanded beach, six distinct restaurants and lounges and elegant sea-facing guest rooms and suites.

Situated on the iconic Palm Jumeirah island, this Waldorf Astoria resort promises all the amenities for a relaxing getaway, including:

  • 200 meters of private beach
  • Two temperature-controlled pools and kids' pool
  • Guest rooms and suites with sea and Palm Jumeirah views
  • Waldorf Astoria Spa with nearly 50 luxurious treatments

Waldorf Astoria Dubai Palm Jumeirah offers a supervised Kids Club and numerous leisure activities for the whole family to enjoy. From snorkeling and paddle-boarding to wind-sailing and deep-sea fishing, your assigned Personal Concierge will arrange excursions to suit your preferences for an unforgettable experience.

Dubai's premier dining destination offers the finest cuisine with unparalleled service, from the unique, contemporary Italian dining experience at Social by Michelin-starred chef Heinz Beck and the Vietnamese culinary journey at LAO to international fare at Mezzerie. Enjoy al fresco Mediterranean dining and sunset cocktails at Palm Avenue. Experience a classic Waldorf Astoria afternoon tea at the iconic Peacock Alley followed by vibrant entertainment and classic aperitifs at the Venetian-inspired Serafina Bar.

Our hotel is a 2017 TripAdvisor Certificate of Excellence Award recipient.