Search 25,912 current hospitality jobs

Reservations Agent

Posted November 25, 2021

Conrad Maldives Rangali Island
Rangali Island, Maldives
Save this job

About This Job

Description

A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.



What will I be doing?

As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

  • Convert, quickly, inquiries into contracted business
  • Respond, positively, to sales inquiries to develop future sales leads
  • Identify sales leads, as appropriate
  • Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
  • Provide prompt and efficient service while maintaining the hotels brand standards

Requirements

What are we looking for?

A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • A passion for delivering great customer service
  • A highly professional telephone manner and excellent communication skills
  • Outstanding administration and organizational skills
  • Intermediate computer proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience in a Reservations environment
  • Tertiary qualifications, or other collegiate-level degree


What will it be like to work for Hilton?


Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!








EOE/AA/Disabled/Veterans

Save this job

About this Employer

Conrad Maldives Rangali Island

Conrad Maldives
Rangali Island, 20077
Maldives

960-668-0629

150 Room Resort

conradhotels3.hilton.com

Follow us:

Managed By

Profile

Indulge in an exotic escape from the stress of daily life. Be whisked away by seaplane to our paradise island resort at the Conrad Maldives Rangali Island hotel.

Exceptional hospitality awaits you on this private island surrounded by the Indian Ocean. Our resort provides travelers with unique experiences, from swimming with whale sharks to undersea dining. Spend the day soaking up the sun with cocktails in hand, or take in the picturesque scenery during a sunset cruise.

Designed to be a 'destination within a destination', our Spa Retreat is the ultimate getaway. Find complete mind and body wellness with holistic treatments at The Over-Water Spa on Rangali Island.

At the end of the day, rest in the lap of island luxury in one of our spacious Water Villas featuring contemporary island-inspired decor and open design.

  • Set on a private island in the middle of the Indian Ocean
  • Spacious water villas with modern amenities
  • The Over Water Spa on Rangali island on stilts over the turquoise lagoon
  • Underground Wine Cellar featuring over 20,000 bottles of wine
  • The Cheese & Wine Bar featuring 101 of the world's best cheeses
  • Ithaa Undersea Restaurant - world's first and only undersea, all-glass restaurant

Among the resort’s accolades are World Travel Awards in 2015 for the Indian Ocean's Leading Hotel and Indian Ocean's Leading Culinary Hotel and the TripAdvisor Hall of Fame, receiving outstanding traveler reviews and a TripAdvisor Certificate of Excellence five years in a row.