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Duty Manager

Posted November 25, 2021

Hilton Sydney Hotel
Sydney, New South Wales, Australia
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About This Job

Description

A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.



What will I be doing?

A Duty Manager, you will works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Occupy the hotel lobby and other public areas, particularly at busy times
  • Engage Guests in conversation and provide general assistance
  • Manage, record, and resolve promptly all Guest complaints
  • Meet and greet VIP Guests and major corporate clients upon arrival
  • Coordinate the services and special facilities provided to long-stay Guests
  • Understand all credit procedures and ensure they are applied
  • Stay current with all hotel products, services, policies and emergency procedures
  • Monitor Guest satisfaction reports and implement actions to improve results
  • Handle, record and follow through with management issues or emergencies that arise
  • Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.

Requirements

What are we looking for?

Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Previous supervisory experience in Front Office within the hotel/leisure/retail sector
  • Good knowledge of Health and Safety and security procedures
  • Calm, efficient and the ability to work well under pressure
  • Excellent leadership skills and exceptional communication skills
  • A passion for delivering exceptional levels of guest service
  • Possesss strong commercial acumen, with experience in increasing profitability in a tight market sector
  • Experience in managing budgets, revenue proposals and forecasting results in a similar sized property

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous role as a senior supervisor or Duty Manager in a similar quality hotel
  • A degree or diploma in Hotel Management or equivalent
  • An in-depth knowledge of the hotel, leisure or service sector


What will it be like to work for Hilton?


Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!








EOE/AA/Disabled/Veterans

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About this Employer

Hilton Sydney Hotel

488 George Street
Sydney, New South Wales 2000
Australia

61-2-9266-2000

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At A Glance

Experience exceptional service and world-class facilities at the Sydney Hilton hotel. Located in the heart of the city, enjoy easy access to all of Sydney’s favorite attractions including the Sydney Opera House, Darling Harbor, and Bondi Beach.

Refresh in one of three iconic dining and beverage venues. Celebrity Chef Luke Mangan’s One Hat multi-award winning restaurant glass brasserie serves fresh refined plates to be enjoyed in the elegant setting. Sip a cocktail on the rooftop terrace of the fashionable Zeta Bar or enjoy a cold beer in the Victorian surrounds of Marble Bar.

Host weddings, meetings, and events for between 3 and 3,000 guests at the Hilton Sydney hotel and stay connected at the business center featuring an array of office equipment, secretarial services and internet access.

Work out at the LivingWell Health Club featuring the latest cardiovascular and strength training equipment, personal trainers, and exercise classes. Swim lengths in the 25-meter indoor pool or wind down in the saunas and steam rooms. Pamper yourself with a treatment in the relaxing setting of the Alysium Spa.

Unwind in a modern guest room with innovative amenities such as an Aquavision bathroom TV and pillow menu. Enjoy ultimate recuperation in the Relaxation Suite with different areas for rest, work and lounging. Indulge in the Hilton Master Suite featuring a stand-alone spa bath overlooking the city. Enjoy a complimentary continental breakfast, evening drinks and canapés in the private Executive Lounge when staying in an Executive Room or any type of Suite.