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Complex General Manager

Posted December 29, 2021

Hyatt Place and Hyatt House East Moline/Quad Cities
East Moline, IL
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About This Job

The Hyatt complex in the Quad Cities is seeking a Complex General Manager to lead a very high performing team at these  highly rated and very busy hotels. A demonstrated ability to lead a hotel and mentor teams with a positive and upbeat outlook is highly desirable.  Our complex includes a Hyatt Place and a Hyatt House.

JOB OVERVIEW:

Create and maintain customer-driven hotel with a customer-keeping vision that inspires the hotel associates to do their best. Oversee the quality process to ensure customer satisfaction by consistent delivery of both product quality and service in accordance with hotel's profitability goals.

REPORTS TO: Vice President of Operations

ESSENTIAL JOB FUNCTIONS:

1. Perform administrative duties including: reading and writing reports, dictating memorandums and orally communicating with guests, managers, corporate office, local associations, etc. Critically review reports of occupancy, revenue etc. Make judgments and implement changes to maximize profits. Supervise development of and revision to business plan, annual budget and annual and monthly forecasts, etc. Formulate complex reports. Communicate with the public, staff, corporate office and owners.

2. Interview, hire supervise and counsel department managers in the efficient operation of their respective area(s). Meet with, develop and delegate improvement plans for operation and review performance of management team.

3. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and approve discipline and all terminations.

4. Participate in community affairs and maintain positive public image for Crescent and hotel. Meet with potential and current clients and promote hotel.

5. Communicate both verbally and in writing to provide clear direction to staff.

6. Physically tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness and quality of product and service throughout hotel. Greet and maintain rapport with associates and customers.

7. Travel to attend corporate meetings, sales trips and serve on committees such as Research, Development and Standards committee.

8. Appropriate handle associate issues in conjunction with Human Resources following Crescent policies.

9. Perform any other job related duties as assigned.

MINIMUM QUALIFICATIONS:

Brand experience helpful.

Prior experience as a General Manager in a hotel.Working knowledge of financial/accounting procedures.

Ability to read, write and speak the English language fluently.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

Hyatt Place and Hyatt House East Moline/Quad Cities

111 Bend Boulevard
East Moline, IL 61244

(309) 755-6000

134 Room Hotel

www.hyatt.com

Hyatt House East Moline / Quad Cities

The mighty Mississippi River rolls through the Quad Cities, separating the towns of Moline and Rock Island in Illinois from Bettendorf and Davenport in Iowa. Together, the Quad Cities offer a long list of cultural attractions, with quaint downtown districts, mom-and-pop restaurants, and a handful of museums. It’s here on the banks of the river that you’ll find Hyatt House East Moline / Quad Cities.

https://www.hyatt.com/en-US/hotel/illinois/hyatt-house-east-moline-quad-cities/mlixe

Hyatt Place East Moline / Quad Cities

A quartet of bustling port towns along the Mississippi River, the Quad Cities of Illinois and Iowa brim with activities. Discover art museums, casinos, outdoor recreation, microbreweries, and riverfront cruises. Our hotel is minutes from the Tax Slayer Center, John Deere Harvester Works, Deere & Company World Headquarters and the John Deere Pavilion. With riverfront access, you can hike, bike or stroll the Great River Trail just outside our doorstep. 

https://www.hyatt.com/en-US/hotel/illinois/hyatt-place-east-moline-quad-cities/mlize