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Director, Business Insights and Analytics

Posted January 14, 2022

Delaware North at KeyBank Center - NHL Buffalo Sabres
Buffalo, NY
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About This Job

The Opportunity 

Delaware North Global Headquarters is hiring a Director, Business Insights and Analytics to lead our Sportservice customer insights and analytics team in Buffalo, New York. As Director, Business Insights and Analytics, you will draw insights from a variety of different data sources and customer buying patterns to determine the optimal approach to merchandising, pricing, sales tactics, and overall guest engagement and satisfaction.

In addition, the Director, Business Insights and Analytics will position and build the Sportservice brand as an industry leader through development of sales plans and strategies to meet or exceed company goals.

  • Work closely with business unit marketing teams to integrate a business intelligence approach and technology into existing environments.
  • Work with business unit leaders to identify opportunities to leverage business intelligence and analytics in their businesses.
  • Be a consistent voice with business and IT to champion business intelligence strategic initiatives for building and leveraging a single data platform to optimize data governance and data quality.
  • Build a team of analysts responsible for delivering reporting, dashboards, analyses, proof-of-concept, and ad hoc data solutions.
  • Manage directly and indirectly, a working team of analysts, IT resources and marketing staff, vendors, consultants, and partners across locations.
  • Deliver and manage the implementation plans for roll-out of business intelligence across the business.
  • Work with marketing and the communications team to develop and communicate the Delaware North analytics brand.
  • Manage vendors and the creation of and management of Statement of Work contracts.
  • Develop comprehensive budgets, cost estimates and resources needed for the success of specific projects and the overall financial management of the business intelligence function.
  • Develop and regularly report on clear, consistent, and quantifiable performance management metrics demonstrating progress against goals.
  • Serve as a single point of contact for senior leaders for all their guest business intelligence needs and ad-hoc project work.
  • Provide basic end-user support, reporting environment training and campaign management support to the enterprise for software product stack respective to the subsidiary.
  • Collaborate with the business and data governance teams to design and implement common data standards and reference data management capabilities.
  • BA or BS degree required; Master’s degree preferred.
  • A degree in mathematics, economics, or a related field of study preferred.
  • A minimum of 10 years of related experience, including strategic support of senior executives aligning business intelligence and analytic strategies with business priorities.
  • Proven ability to work with diverse stakeholders, manage competing agendas and priorities, and translate complex information across internal and external audiences.
  • The ability to travel up to 20% of the time.
Who We Are 

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

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About this Employer

Delaware North at KeyBank Center - NHL Buffalo Sabres

Buffalo, NY 14203

Regional Office

Managed By

Delaware North operates concessions, clubs and suites for the NHL's Buffalo Sabres at KeyBank Center. Delaware North has been a partner of the Sabres since 1970, the year the team was founded.

Delaware North manages 42 concession outlets, 81 suites and two clubs, including the Lexus Club, a members-only fine dining restaurant with two full-service bars, at the 19,200-seat arena.