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Order Taker - In Room Dining

Posted December 30, 2021

The Ritz-Carlton Golf Resort, Naples
Naples, FL
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Job Summary

Take room service orders over the phone. Answer questions on menu selections, and check with kitchen staff. Answer guest questions or concerns regarding the origin, vintage, and style of various wines. Place and log call back for room service order. Notify guests and management of delays in service delivery. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Maintain cleanliness of work areas throughout the day. Record transaction in MICROS system at time of order. Complete all closing reports, including MICROS reports. Process all payment methods.

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

The Ritz-Carlton Golf Resort, Naples

2600 Tiburon Drive
Naples, FL 34109

+1 (239) 593-2000

295 Room Resort

www.ritzcarlton.com

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Discover The Ritz-Carlton Golf Resort, Naples and experience the breathtaking beauty of Florida’s Paradise Coast. With two championship golf courses, world-class dining, spacious suites and a relaxing massage and facial center, this exceptional luxury golf resort offers an unforgettable retreat in one of the world’s most beautiful locations. Review our golf packages to start planning your next vacation. To see our Florida resort's offerings, please view the Photo Gallery. Explore upcoming events and offers at our golf resort in The Resorts of Naples 2013 Fall/Holiday eNewsletter The Ritz-Carlton Golf Resort, Naples is a Tier 2 property in The Ritz-Carlton Rewards.