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Guest Service Agent

Posted January 12, 2022

Embassy Suites by Hilton San Francisco Airport
South San Francisco, CA
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About This Job

Description

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.



What will I be doing?

As a Guest Services Agent, you would be responsible for specifically performing the following tasks to the highest standards:


  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her

  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards

  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries

  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy

  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner

  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction

  • Receive, input, retrieve and relay messages to guests

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:


  • Hospitality - We're passionate about delivering exceptional guest experiences.

  • Integrity - We do the right thing, all the time.

  • Leadership - We're leaders in our industry and in our communities.

  • Teamwork - We're team players in everything we do.

  • Ownership - We're the owners of our actions and decisions.

  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:


  • Quality

  • Productivity

  • Dependability

  • Customer Focus

  • Adaptability

 

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!


EOE/AA/Disabled/Veterans

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About this Employer

Embassy Suites by Hilton San Francisco Airport

250 Gateway Boulevard
South San Francisco, CA 94080-7018

(650) 589-3400

312 Room All Suite

embassysuites3.hilton.com

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At A Glance

The modern Embassy Suites by Hilton San Francisco Airport hotel is conveniently located minutes from the airport. Enjoy spacious accommodations in this all-suite hotel where a separate living area and bedroom are standard features. The flexible rooms have tiered WiFi available and convenient, delicious dining options at your fingertips. Our daily cooked-to-order breakfast and Evening Reception with drinks are included in all reservations.

We offer a complimentary shuttle bus service to and from the airport, a free daily trolley to and from Burlingame (11:30am to 9pm) and a complimentary motor coach to downtown San Francisco on Fridays and Saturdays. We are located 10 miles south of downtown San Francisco. Ride to many San Francisco sites such as Golden Gate Bridge, Chinatown, Ghirardelli Square, Fisherman's Wharf and the Embarcadero.

Go for a refreshing swim in our indoor on-site swimming pool, or stay active in the fitness center. The tropical atrium, perfect for relaxing after work or a day out, features a beautiful koi fish pond and water fountain. Indulge in the finest California cuisine at the hotel’s restaurant, Two Fifty.

The hotel’s 3,672 sq. ft. ballroom, which accommodates up to 500 guests in a variety of seating arrangements, is perfect for hosting a conference or other large event. Private meetings are a great fit for the hotel’s smaller boardrooms.