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Front Desk - Guest Experience

Posted January 1, 2022

Boston Marriott Copley Place
Boston, MA
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Job Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

Boston Marriott Copley Place

110 Huntington Avenue
Boston, MA 02116

1-617-236-5800

1,144 Room Hotel

www.marriott.com

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The award-winning Boston Marriott Copley Place hotel is centrally located in the historic Back Bay district of the city. Minutes away from historic Trinity Church and Boston Common, this downtown hotel in Boston is perfect for business, weekend and leisure travel. Whether looking to shop on ritzy Newbury Street, the Copley Place Mall or the Shops at the Prudential Center, or to cheer on your favorite sports team at Fenway Park or the TD Garden, our hotel is the ideal place to stay during your vacation. As one of the premier hotels in Boston, you’ll discover first-rate amenities and upscale offerings including Champions sports bar and restaurant, valet parking, a car rental desk and a tour desk. Our Copley Square hotel offers 70,000 sq. ft. of flexible meeting, event and exhibit space, perfect for your event. Discover a leader in style and service among downtown hotels in Boston, MA at the Boston Marriott Copley Place.