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Front Desk Agent

Marriott hotel discounts world-wide, along with vacation, sick, paid holidays, FREE meals while on shift, FREE Ski Utah passes, and a full range of health and life benefits.

Posted January 5, 2022

Sheraton Park City
Park City, UT
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Do you love interacting with people and creating memorable experiences for them? And you're good with computers and love going above and beyond for others? Then this is the job for you.

About This Job

The Sheraton Park City is seeking an individual to join our front office team as a Front Desk Agent! We are looking for outgoing, energetic individuals who love to work with people! Our starting wage is $16.50-$17.00 an hour. 

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel. 

Why you will enjoy this job

Checking people in and out. It’s a no brainer, right? Often the first impression, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent, you’ll have many opportunities to brighten someone’s day.


The Front Desk team is responsible for checking guests in and out of the hotel and provide them with exemplary customer service.


  • Enthusiastically greet guests upon arrival to make them feel welcome.
  • Register and assign rooms to guests promptly and efficiently.
  • Issue room key to guest and instructions to bell person or directly to the guest.
  • Date-stamp, sort, and rack incoming mail and messages.
  • Transmit and receive messages using all communication avenues.
  • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travelling directions.
  • Listen to and solve guests' concerns.
  • Keep record of room availability and rate.
  • Compute bill, collect payment, and make changes for guests.
  • Thank each guest by name for choosing our hotel and invite them back.
  • Make, confirm, and cancel reservations via all communication avenues.
  • Accurately post charges such as room, food, liquor, or telephone to guest bill.
  • Make reservation, transportation, or entertainment reservations for guests.
  • Deposit guest valuables in hotel safe deposit box as requested and appropriate.
  • Log and conduct wake-up calls timely and pleasantly.
  • Ability to focus on the guest, ensuring complete satisfaction with each transaction/interaction.
  • Ability to accurately use various office software.
  • Ability to willingly perform other customer service and guest-related functions as required.


  • Competitive wages and benefits.
  • Medical, Dental, Vision, 401K, voluntary life insurance, accident coverage, and a menu of insurance options.
  • FREE meal during shift.
  • Discounted room nights with MARRIOTT (30 different brands) world-wide for YOU, your family, and friends.
  • Great working environment.
  • SKI UTAH GOLD passes to ALL ski resorts in UTAH.

Our culture isn't all just about just work & success, we like to have fun too! We are a family here at the Sheraton- a home away from home. We have great benefits and competitive wages. And a lot of growth potential within the hotel and company. Come work for the largest and best hotel company in the world, SHERATON (part of the Marriott portfolio). We are owned and operated by Driftwood Hospitality Management LLC, which is an M/F/D/V/Drug-Free, and EOE company.

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

compensation: DOE - Competitive Wage

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About this Employer

Sheraton Park City

1895 Sidewinder Drive
Park City, UT 84060

(435) 649-2900

200 Room Hotel

Our Hotel

The Sheraton Park City welcomes travelers from all over the world to Park City, home to the acclaimed Sundance Film Festival and host of the 2002 Winter Olympics. From exceptional snow sports at Park City and Deer Valley Resorts to summertime activities like fly-fishing, mountain biking and hiking, take advantage of all this world-class destination offers. Only 35 minutes from Salt Lake International Airport, arrive at the Sheraton Park City and settle into your guestroom or suite boasting pillow-top mattresses, warm décor and high-speed Wi-Fi to keep you comfortable and always connected. Enjoy easy access to historic Main Street, discover premier restaurants, boutiques and art galleries. Plan flawless meetings in our 14,000 sq. ft. of flexible meeting space with our Sales and Events Team. Following an adventurous day, enjoy modern American entrees at Timbers Restaurant or cap off the evening with your drink of choice at Timbers Bar & Patio.

Our associates enjoy the competitive wages & benefits we offer, the recognition we provide, and the support we offer to the team. The Sheraton Park City is a family,  a home away from home.