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Front Office Supervisor

Marriott hotel discounts world-wide, along with vacation, sick, paid holidays, FREE meals while on shift, FREE Ski Utah passes, and a full range of health and life benefits.

Posted January 5, 2022

Sheraton Park City
Park City, UT
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You ensure that well-trained, highly motivated staff handle guests with the utmost care. Sound experience tells when to let the team fly and when to surface and guide. Under your careful watch, operations run smooth and well within budget. If this sounds like you, come join our team today!

About This Job

The Sheraton Park City is looking for an energetic and experienced Front Desk Supervisor to join our team. Hotel experience required (1-2 years at the front desk). Supervisory experience preferred. We are offering a $750 sign on bonus.

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel. 

JOB OVERVIEW

This position is responsible for overseeing/supervising the front desk team and ensuring that they are exceeding our guest's expectations.

ESSENTIAL FUNCTIONS

  • Maintain standards of quality guest service.
  • Achieve budgeted revenues and expenses and maximize profitability related to the guest services department paper.
  • Develop short- and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel.
  • Participate in the preparation of the annual hotel budget.
  • Increase level of guest satisfaction by delivery of an exceptional product through employee development.
  • Manage the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.
  • Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.
  • Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
  • Assisting in doing the schedule for the team.
  • Training the front office team.
  • Heading up GXP and reviewing guest voice with the team.
  • Any other duties as assigned by the Front Office Manager.
  • Ability to accurately use various office and accounting software.

QUALIFICATIONS

  • Must have 1-2 years of hotel customer service experience.
  • Supervisory experience preferred.

BENEFITS

  • Competitive wages and benefits.
  • Medical, Dental, Vision, 401-K and a full menu of insurance.
  • FREE meals.
  • SKI UTAH GOLD PASSES to all resorts in UTAH!! 
  • Discounted rooms worldwide with Marriott International, which Sheraton is a part of, for YOU and your friends & family.
  • Great working environment.
  • Growth opportunities.

Our culture is not all about work and success, we like to have fun here at the Sheraton too! Come join our team and your family away from home and work for the largest/best hotel company Marriott International, which Sheraton is one of the 30 brands under the Marriott umbrella. We are owned and operated by Driftwood Hospitality Management LLC. EOE/M/F/D/V/Drug-Free Workplace.

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

compensation: DOE

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About this Employer

Sheraton Park City

1895 Sidewinder Drive
Park City, UT 84060

(435) 649-2900

200 Room Hotel

www.marriott.com

Our Hotel

The Sheraton Park City welcomes travelers from all over the world to Park City, home to the acclaimed Sundance Film Festival and host of the 2002 Winter Olympics. From exceptional snow sports at Park City and Deer Valley Resorts to summertime activities like fly-fishing, mountain biking and hiking, take advantage of all this world-class destination offers. Only 35 minutes from Salt Lake International Airport, arrive at the Sheraton Park City and settle into your guestroom or suite boasting pillow-top mattresses, warm décor and high-speed Wi-Fi to keep you comfortable and always connected. Enjoy easy access to historic Main Street, discover premier restaurants, boutiques and art galleries. Plan flawless meetings in our 14,000 sq. ft. of flexible meeting space with our Sales and Events Team. Following an adventurous day, enjoy modern American entrees at Timbers Restaurant or cap off the evening with your drink of choice at Timbers Bar & Patio.

Our associates enjoy the competitive wages & benefits we offer, the recognition we provide, and the support we offer to the team. The Sheraton Park City is a family,  a home away from home.