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Front Desk

Hotel discounts, PTO from day one, 401K matching, full line of benefits

Posted January 15, 2022

Holiday Inn Express Harrisburg SW - Mechanicsburg
Mechanicsburg, PA
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About This Job

Summary:

You will largely be in charge of creating the first experience of each hotel guest, so come prepared with your 'A' game and a friendly smile. Our Guest Service Representatives are responsible for checking guests into and out of the hotel in an accurate, speedy, and courteous manner, handling all payments received via cash, credit cards, checks, or traveler’s checks, and balancing and verifying all monetary transactions in the appropriate accounts. You will ensure that all hotel keys are distributed to the appropriate parties, guest privacy is maintained, and maintain all documentation regarding room registration, changes, charges, credit card transactions, customer service, and maintenance issues by performing the following duties.

What you will be doing

  • Offers guests assistance whenever possible
  • Resolves escalated customer relations issues
  • Answers inquiries pertaining to hotel policies and services
  • Responds to and follows up on all guest requests to ensure customers are satisfied with the hotels services and accommodations
  • Represents and promotes the property in a positive manner
  • Ensures systems and procedures are in place and followed for guest safety and security
  • Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies
  • Compiles, completes, and distributes reports to all management and relevant staff
  • Reports any maintenance, security, or safety issues to the appropriate staff.Performs other duties as assigned.

The ideal candidate for this position

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to write routine reports and correspondence
  • Ability to speak effectively before groups of customers or employees of organization
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Ability to deal with problems involving several concrete variables in standardized situations
  • To perform this job successfully, an individual should have knowledge of word processing software, spreadsheet software, accounting software, and Brand computer systems
  • High school diploma or general education degree (GED); or equivalent combination of education and experience.

Benefits

Neema Hospitality values our employees and offers the following benefits, subject to eligibility:

·Two options for health insurance: major medical and minimum essential coverage*

·Dental, vision, life, disability insurance*

·401(k) with employer match*

·Paid time off*

·FSA and HSA Accounts*

·ZayZoon: offers the ability to access paychecks early

·Discounts on franchised hotels: rates vary by hotel

·Direct deposit and credit union membership

·Safe and secure work environments 

·Opportunities to develop and grow within the company

*Generally available at 30 hours per week.

compensation: Depends on experience

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About this Employer

Holiday Inn Express Harrisburg SW - Mechanicsburg

6325 Carlisle Pile
Mechanicsburg, PA 17050

(717) 790-0924

125 Room Hotel

www.ihg.com

Managed By

Our Hotel

Welcome to the Holiday Inn Express Mechanicsburg PA. We are certain that you will relax in comfortable accommodations and enjoy our central location near the areas many businesses and most popular attractions. We are conveniently located off of Route 581 and Interstate 81. We are located 15 minutes from Carlisle and Harrisburg. Which means you can get to the Carlisle Fairgrounds or Government Offices within minutes. We are located in the middle of Chain Restaurants like Longhorn Steak House, Applebee’s and Olive Garden as well as Wegman's and shopping centers.

Why people like to work here

We want our associates to enjoy coming to work, and we strive to maintain a friendly, family-like atmosphere at both the property-level and our corporate office. Employee integrity is reciprocated through mutual respect and forthright communication. 

We appreciate the strong work ethic of our associates and believe in promoting from within when possible. We understand that the success of our company is directly proportional to the success of our associates, and we empower them to achieve their best. 
No matter the position, Neema Hospitality delivers constant support for a rewarding career.

VISION

To be the most customer service and employee focused hotel management and ownership group in the Mid-Atlantic Region

MISSION

To be a customer-focused management company and ownership group providing honest, superior service with a commitment to operational excellence, in order to create an exceptional guest experience resulting in sustainable growth opportunities for guests and employees.

VALUES

  • Character
  • Communication
  • Customer-focused

  • Commitment

  • Consistency