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General Manager

Posted June 8, 2022

Hyatt Union Square New York
New York, NY
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About This Job

Overview

Opportunity:  General Manager

Opportunity for highly strategic and people-oriented leader to join leading hotel management company and operate an iconic, trendy, elegant full-service hotel supported by large New York based team of operations, revenue management and sales leaders. This highly visible leadership role and important asset requires strong P&L focus coupled with the ability to lead a team and deliver luxury service to guests accustomed to the highest standards. The owner is a well-capitalized, institutional hotel company with a large portfolio of both branded and independent properties that is rapidly expanding through acquisitions and development.

Potential Career Path

Area General Manager – Regional Director of Operations – Vice President of Operations

Essential Job Functions

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. 
  • Tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness, quality of product, and service throughout hotel.
  • Supervise development of and revision to business plan, annual budget, financial reports and annual and monthly forecasts that clearly explain operational effectiveness, trends and variances.
  • In conjunction with sales leader, develop and implement sales and marketing plans.
  • Critically review reports of occupancy and revenue, partner with revenue management professionals to analyze trends and implement changes to maximize room revenue.
  • Maintain positive rapport with associates and customers and communicate regularly with the public, staff, corporate office, and owners.
  • Handle associate issues appropriately and in conjunction with human resources following HHM policies.
  • Participate in community affairs and maintain positive public image for HHM and hotel. 
  • Ensure safety practices and procedures are followed and proper emergency and security procedures are maintained.
  • Travel to attend corporate meetings, sales trips and serve on committees.
  • Monitor quality assurance scores and/or guest feedback and communicate to and train associates accordingly. 
  • Create specific, measurable, achievable, realistic, and timely action plans to drive culture of guest service and above average GSS score and remedy guest service deficiencies.
  • Oversee sales department operations, and regularly participate in sales calls/client visits.
  • Participate in Chamber of Commerce and local associations to network with members of the neighborhood/community. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Perform other duties as requested by management.

Position Requirements

  • Bachelor’s Degree in business, hospitality or a related field preferred.
  • Three to five years full service GM experience in luxury property required with proven track record of success.
  • Experience in New York City market required.
  • Demonstrated ability to deliver financial results through strong sales efforts and overall management and control of P&L.

HHM Benefits and Perks

  • Medical, Dental and Vision Health Insurance
  • Paid Time Off
  • 401k Company Match
  • Free Basic Life Insurance
  • Travel Discounts
  • Commuter Transit and Commuter Parking Benefits
  • Quarterly Bonuses and Incentives
  • Employee Assistance and Wellness Program
  • Educational/Professional Development
  • Technology Reimbursements

Work Environment and Context

  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling or crouching.
  • Occasional travel required.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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About this Employer

Hyatt Union Square New York

134 Fourth Avenue
New York, NY 10003

(212) 253-1234

178 Room Hotel

www.hyatt.com

Our Hotel

Located close to 14th Street in the heart of New York City, our AAA Four Diamond, Forbes Travel Guide Four-Star hotel is an upscale urban space that combines contemporary design with natural elements. The hotel's exterior is adorned with a historic façade, the lobby features 25-foot ceilings, and guest rooms and suites are comfortable yet chic. Our luxury boutique NYC hotel near Union Square will exceed all expectations. We invite travelers to stay, explore and have an adventure in our exciting city.

We hope visitors let Bowery Road and the Library of Distilled Spirits provide them and their guests local, seasonal dishes and unique cocktails to create a unique event. We offer the perfect spaces for your seated dinners and cocktail parties. We also offer an experiential dining experience with Chef Ron Rosselli for small private dining events of up to 20 guests.