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Operations Manager

Posted May 7, 2022

Sheraton Miami Airport Hotel & Executive Meeting Center
Miami, FL
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About This Job

Overview

Opportunity:  Operations Manager

Manage operations including but not limited to: complimentary breakfast service, housekeeping, and front office in accordance with established guest service and sustainability standards.

Potential Career Path

Assistant General Manager - General Manager

Essential Job Functions

  • Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. 
  • Ensure quality standards of complimentary food service stations are maintained. 
  • Assist Front Desk Manager & Front Office Supervisor in creating Front Office Schedule.
  • Manage labor and food cost expenses to fit within budgets and/or updated forecasts.
  • Position will work shifts covering front desk and cleaning rooms as needed.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Work as Manager on Duty, when necessary.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Position Requirements

  • High school diploma or equivalent.
  • 1 to 2 years of related experience.

Work Environment and Context

  • Work schedule varies and may include working on holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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About this Employer

Sheraton Miami Airport Hotel & Executive Meeting Center

3900 NW 21st Street
Miami, FL 33142

(305) 871-3800

405 Room Hotel

www.marriott.com

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Our Hotel

Sheraton Miami Airport Hotel & Executive Meeting Center is the closest hotel to Miami International Airport and adjacent to the International Links at Melreese Golf Course. Coral Gables, Coconut Grove, South Beach, The University of Miami and downtown Miami are just a short ride away. Sheraton Miami Airport is ideal for both work and play and its proximity to Miami International Airport is second to none. Business meetings have never been easier as the property's Executive Meeting Center makes planning and holding a meeting a breeze. Guests can recharge at Sheraton Fitness, the Sheraton Club Lounge or enjoy a dip in the property's eco-friendly outdoor pool. Art deco style and sophistication infuses each of our 405 guest rooms and suites and guests may choose to reserve a Golf View room or Airport View room. Guests can visit The River's End Patio where they can become one with nature with river views and a potential peek at iguanas resting or manatees enjoying a morning swim.