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Kids’ Club Attendant at PGA National Resort

Posted January 8, 2022

PGA National Resort & Spa
Palm Beach Gardens, FL
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About This Job

Overall Responsibilities Include:  Provide young guests and their families fun filled activities which exercise the imagination as well as the body. Execute daily activities and supervise guests’ and members’ kids in Kids’ Club while striving toward total member/guest satisfaction. Be at all scheduled activities and Kids’ Club reservations on time with all necessary materials and equipment.  

General Duties:

  • Responsible for the efficient and professional implementation of the Kids’ Club and Activities.
  • Be knowledgeable of the entire activity guide and capable of answering guest’s questions about activities and Kids Club including activities and putting prices, times, locations, etc.
  • Keep Kids’ Club facility presentable at all times.
  • Assist with activities and care of group children when requested.
  • Address resort member/resort guests’ problems and complaints immediately by consulting with Activities/Kids’ Club Director and in their absence contact Hotel Front Desk Manager.
  • Always create a productive and positive atmosphere; have a good relationship with all associates and all departments.
  • Be very familiar with all aspects and areas of the Resort and nearby areas. Be able to make recommendations for restaurants, shopping, etc. when asked by guests.
  • Ensure that work area is always clean, neat, and organized.
  • Provide a positively memorable experience for all Kids’ Club activities by implementing themed day arts and crafts, games, and activities.
  • Attend required meetings daily, weekly, and monthly.
  • Always follow procedures for daily duties and responsibilities.
  • Ensure that members and guests are being charged correctly.
  • Ensure that all supplies for Kids’ Club programs are well maintained and notify supervisor when needed.
  • Ensure all necessary equipment is working properly. Notify Manager of any problems immediately.
  • Be available and prepared to work a flexible schedule including morning, afternoon, evening, and weekend shifts, as well as holidays.

Employment Standards:

  • Must be at least 16 years of age.
  • Report to work on time with proper uniform, including name tag. Personal appearance must comply with the standards.
  • Ensure all members’/guests’ requests and satisfaction receive priority attention.
  • Provide gracious hospitality towards all members/guests.
  • Be familiar with all emergency plans and be able to act upon them.
  • Be familiar with and adhere to all policies, procedures, and standards.
  • Develop knowledge about frequent members and/or guests; especially about their children.
  • Be familiar with cultural differences to meet all different customer needs.
  • Be knowledgeable about etiquette and protocols.
  • At all times strive to represent the property in the most professional, courteous manner.
  • Must have neat and clean overall appearance.
  • Maintain proper associate uniform standards and footwear which is slip resistant, enclosed toe and heel.
  • Speak, read, and write in English.
  • Present a professional demeanor in both mannerism and appearance.
  • Be knowledgeable about the city and environment.
  • Maintain safety by adhering to safety policies; be responsible to report all accidents immediately. Support all safety programs. Proceed with caution when walking on slippery floors and in congested areas. Ensure that proper safety instructions are given before operating any equipment. Ensure Kids’ Club and all activities are committed to providing our young guests and their families with a safe, fun and worry-free stay. Ensure knowledge of the proper procedures for reporting accidents.

Physical & Mental Requirements:

Employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds.

    • Required to sit/stand, walk/run, push/pull, handle or feel, reach with hands and arms, stoop, kneel and crouch/crawl.
    • Must be able to interact with co-workers, customers and have a sense of TEAM

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

PGA National Resort & Spa

400 Avenue of the Champions
Palm Beach Gardens, FL 33418

(561) 627-2000

354 Room Resort

Our Resort

PGA National Resort & Spa has long been a place of legendary moments. Here at this Palm Beach destination, luxury is always the standard, golf is never considered just a game and together the two create an enviable lifestyle in a setting that embraces the best Florida has to offer. Anchored by five championship golf courses, and renowned throughout the world as Home to the PGA Tour’s Honda Classic and the legendary Bear Trap, PGA National also boasts a world-class destination spa, a private state-of-the- art sports & racquet club and an exclusive private membership club at the heart of this luxurious resort lifestyle community.

The moment you arrive you will feel what draws people to PGA National. Golf is at the heart of it all, combined with great food and friends, an enviable year-round climate that lends itself to an active lifestyle – all offered in warm and welcoming elegant contemporary surroundings.