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Spa Receptionist for the Waldorf Astoria Dubai International Financial Center

Posted January 14, 2022

Waldorf Astoria Dubai International Financial Centre
Dubai, Financial Centre, United Arab Emirates
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About This Job

Description

A Spa Receptionist for the Waldorf Astoria DIFC is responsible for greeting and assisting guests to deliver an excellent Guest and Member experience while ensuring the overall experience is pleasant and their needs are met.



What will I be doing?

As a Spa Receptionist for the Waldorf Astoria DIFC, you are responsible for greeting and assisting clients to deliver an excellent Guest and Member experience. A Spa Receptionist will also be required to manage guest feedback and be an effective sales person. Specifically, you will be responsible for performing the following tasks to the highest standards:

 

 


  • Assist guests and clients in an appropriate and timely manner

  • Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services

  • Ensure client experience is proficient including bookings, payments and consultation cards

  • Adhere to cash handling procedures

  • Interact and communicate effectively with clients, spa members, team members, guests, and management

  • Up-sell with latest departmental incentives

  • Report accidents, maintenance issues or other incidents

  • Ensure compliance with all health and safety regulations

Requirements

What are we looking for?

A Spa Receptionist serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:


  • Committed to delivering a high level of customer service

  • Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:


  • Excellent attention to detail

  • High standards of cleanliness

  • Ability to work in a consistently professional and helpful manner

  • Previous spa experience

     

  • What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

 

 

 

 

 

 

 

 

 

 


EOE/AA/Disabled/Veterans

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About this Employer

Waldorf Astoria Dubai International Financial Centre


Dubai, Financial Centre
United Arab Emirates

247 Room Hotel

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Opening Soon!

Hilton Worldwide has announced it is to open a Waldorf Astoria hotel in the Dubai International Financial Centre (DIFC).

A management agreement has been signed with Ward Holdings for the property, which is expected to start welcoming guests in Autumn 2017.

Waldorf Astoria Dubai International Financial Centre will feature 247 guest rooms, as well as a range of upscale dining options, spa and wellness facilities.