Search 26,718 current hospitality jobs

Rooms Controller

Posted January 13, 2022

JW Marriott Minneapolis Mall of America
Minneapolis, MN
Save this job

About This Job

Job Summary

Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Save this job

About this Employer

JW Marriott Minneapolis Mall of America

2141 Lindau Lane
Minneapolis, MN 55425

(612) 615-0100

342 Room Hotel

careers.marriott.com

Follow us:

Our Hotel

Our hotel features a truly unbeatable location, directly connected to the Mall of America and its many renowned shopping, dining and entertainment attractions. You'll feel right at home in our elegantly furnished hotel rooms; each one features deluxe bedding and a host of premium amenities, while many showcase floor-to-ceiling windows. Enjoy locally-inspired cuisine and craft cocktails at our hotel's signature Cedar+Stone, Urban Table, or take a refreshing dip in our indoor pool. Those interested in hosting a social gathering or business event here in Minneapolis can take advantage of almost 20,000 square feet of sophisticated venue space and exceptional planning and catering services. In addition, our location offers hassle-free access to Xcel Energy Center, US Bank Stadium and Nickelodeon Universe. JW Marriott Minneapolis Mall of America is committed to providing business and leisure travelers with a first-class experience.