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Analyst, Sportservice Insights and Analytics

Posted January 14, 2022

Delaware North at KeyBank Center - NHL Buffalo Sabres
Buffalo, NY
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About This Job

The Opportunity 

Delaware North Global Headquarters is hiring an Analyst, Sportservice Insights and Analytics, to join our customer engagement team in Buffalo, New York. As an Analyst, Sportservice Insights and Analytics, you will be responsible for utilizing data and analytics to enhance the guest experience while driving business for Delaware North and its clients.

  • Partner closely with internal stakeholders to develop the data pipeline integrations needed for multi-channel digital campaigns, CRM, and data marts designed for data analysis such as data mining and predictive modeling.
  • Support marketing efforts to deliver highly targeted, personalized, multi-channel contact strategies, ensuring the design and functionality of our marketing automation and data integrations.
  • Work closely with business unit marketing teams to integrate a business intelligence approach and technology into existing environments.
  • Manage our guest data warehouse, data marts, and Extract Transfer Load processes; oversee the implementation of new data sources, manage structural changes, identify efficiencies.
  • Guide projects from documentation of requirements through design, user testing, and delivery.
  • BA or BS degree required.
  • A Master’s degree and a degree in mathematics, economics, or a related field of study are preferred. 
  • 3-5 years of related experience, including strategic support of upper management and the field, aligning business intelligence and analytics strategies with business priorities. 
  • Proven ability to work with diverse stakeholders, manage competing agendas and priorities, and translate complex information across internal and external audiences. 
  • Knowledge of business intelligence reporting tools.
  • An understanding of data integration development.
Who We Are 

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

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About this Employer

Delaware North at KeyBank Center - NHL Buffalo Sabres

Buffalo, NY 14203

Regional Office

Managed By

Delaware North operates concessions, clubs and suites for the NHL's Buffalo Sabres at KeyBank Center. Delaware North has been a partner of the Sabres since 1970, the year the team was founded.

Delaware North manages 42 concession outlets, 81 suites and two clubs, including the Lexus Club, a members-only fine dining restaurant with two full-service bars, at the 19,200-seat arena.