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IT Administrator, Progressive Field

Posted January 14, 2022

Delaware North at Progressive Field - MLB Cleveland Indians
Cleveland, OH
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About This Job

The Opportunity 

Delaware North is hiring a Network Operator to join our team at Midwest Region. As a Network Operator, you will work with the Operation Lead to support daily technical operations at Progressive Field. The IT Administrator will be responsible for assisting with the implementation of all computing technology associated with applications, data, communications, hardware, and networks.

Responsibilities 
  • Provide maintenance and support for desktop and laptop computers and provides end-user support for hardware and software systems.
  • Assist with the implementation of solutions at the operating location, and ensure that these solutions are consistent with the overall IT strategy of Delaware North.
  • Set up computer software and hardware for new and existing associates, set up and maintain all user account and computer configurations.
  • Actively prioritize and resolve issues and end-user help requests during normal business hours as well as during events.
  • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions are taken, through to the final resolution.
Qualifications 
  • Minimum 1 year of experience in a technical support role.
  • Experience with point of sale, property management systems, retail systems, cloud-based computing, network support, and Windows required.
  • Excellent verbal and written communication, organization, and sales skills in a customer service-driven industry.
  • Must be team-oriented and able to prioritize job responsibilities to meet the needs of the operation.
  • Ability to work a flexible schedule, including nights, weekends, and holidays.
  • An associate degree in business or a related field is preferred.
Who We Are 

Delaware North has operated concessions and premium dining at Progressive Field since 1994. The 35,041-seat venue is home of Major League Baseball’s Cleveland Indians. We've received rave reviews for culinary offerings at the league’s 2019 All-Star Game events held at the stadium.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

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About this Employer

Delaware North at Progressive Field - MLB Cleveland Indians

2401 Ontario Street
Cleveland, OH 44115

Regional Office

www.delawarenorth.com

Managed By

Delaware North has operated concessions and premium dining at Progressive Field since 1994. The 35,041-seat venue is home of Major League Baseball’s Cleveland Indians.

Delaware North received rave reviews for its culinary offerings at the league’s 2019 All-Star Game events held at the stadium, including compliments from fans, media outlets and National League players.