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Spa Concierge

Posted January 14, 2022

JW Marriott Chicago
Chicago, IL
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Job Summary

Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs.

Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

JW Marriott Chicago

151 West Adams Street
Chicago, IL 60603

(312) 660-8200

610 Room Hotel

www.marriott.com

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Our Hotel

Embark on an extravagant escape from everyday reality at JW Marriott Chicago, a landmark hotel brimming with captivating history. Our newly renovated guest rooms are stunning, with accommodations inspired by the iconic Pullman luxury rail car. Benefit from our hotel's excellent location in downtown Chicago, on the Loop, with easy access to the West Loop neighborhood, Columbia College, the Art Institute of Chicago, Millennium Park and Skydeck Chicago. After a busy day in the city, pamper yourself with our array of luxury amenities, including an on-site spa, an indoor lap pool, a modern fitness center and a delicious restaurant and lounge serving authentic Italian cuisine and specialty cocktails. If you're seeking venue or meeting space in downtown Chicago, celebrate and congregate in our elegant rooms, including our stunning Burnham Ballroom.