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Front Desk Agent

Posted May 14, 2022

Courtyard by Marriott Virginia Beach Oceanfront/North 37th Street
Virginia Beach, VA
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About This Job

Overview

The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Key Duties & Responsibilities

  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Education and Experience

  • High School Graduate or General Education Degree (GED).
  • One year previous experience in a similar position in a hotel.
  • Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status. 

Why a career in the hotel industry?

Service to others is one of the pillars of working in the hotel and lodging industry. Workers within the industry have the direct ability to aid, advice, and provide services to guests. In the industry, workers are able to tend to public needs and support guests and community members in a way many other careers rarely provide. The hotel and lodging industry is committed to attracting, retaining, and educating individuals for lifelong careers. They partner with community-based organizations to recruit local applicants, provide employees with professional development workshops and apprenticeships, and award $1 million in academic scholarships each year.

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About this Employer

Courtyard by Marriott Virginia Beach Oceanfront/North 37th Street

3737 Atlantic Avenue
Virginia Beach, VA 23451-2708

(757) 437-0098

160 Room Hotel

www.marriott.com

Our Hotel

On the upscale North End of Virginia Beach’s three-mile boardwalk, the Courtyard Virginia Beach North welcomes you to one of the best Virginia Beach oceanfront hotels. Our spacious and clean oceanfront rooms & suites all promise private, furnished balconies and panoramic views of the Atlantic, plus treat-yourself amenities, including plush bedding, free Wi-Fi, flexible workspaces, and HDTVs. As one of the VA Beach oceanfront hotels, we welcome you to our indoor, oceanfront pool with floor-to-ceiling windows, outdoor seasonal pool with Tiki Bar, 24/7 fitness room, and onsite Bistro® restaurant, serving seasonal dishes, signature cocktails, and specialty Starbucks® beverages. We also offer elegant event spaces for up to 120 guests, with full catering. In your downtime, explore the Atlantic, and area attractions, from our hotel near Virginia Beach Sports Center, Fort Story, Dam Neck and Oceana Naval Base. Treat yourself to the best of the Virginia Beach oceanfront.