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Front Desk Agent

Posted May 14, 2022

Courtyard by Marriott Carolina Beach Oceanfront
Carolina Beach, NC
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About This Job

 $12 - $14 Per Hour

Excellent Benefits Available!!

Overview

The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Key Duties & Responsibilities

  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Education and Experience

  • High School Graduate or General Education Degree (GED).
  • One year previous experience in a similar position in a hotel.
  • Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status. 

Why a career in the hotel industry?

Service to others is one of the pillars of working in the hotel and lodging industry. Workers within the industry have the direct ability to aid, advice, and provide services to guests. In the industry, workers are able to tend to public needs and support guests and community members in a way many other careers rarely provide. The hotel and lodging industry is committed to attracting, retaining, and educating individuals for lifelong careers. They partner with community-based organizations to recruit local applicants, provide employees with professional development workshops and apprenticeships, and award $1 million in academic scholarships each year.

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About this Employer

Courtyard by Marriott Carolina Beach Oceanfront

100 Charlotte Avenue
Carolina Beach, NC 28428

(910) 458-2030

144 Room Hotel

www.marriott.com

Our Hotel

Located oceanfront on Pleasure Island, in the heart of laid-back and fun-loving Carolina Beach, the Courtyard Carolina Beach Oceanfront is one of the most ideally located North Carolina Beach hotels – perfect for family vacations, business, and beachfront weddings. The only Marriott oceanfront hotel in Carolina Beach, NC, we're steps to the vintage Boardwalk – sand, shops, restaurants & nightlife – and a short drive to Fort Fisher, the North Carolina Aquarium, Kure Beach Pier, NC Battleship, Wilmington Riverwalk, Southport Ferry and historic downtown Wilmington. At Courtyard, every detail – from our heated indoor/seasonal outdoor pools and free WiFi, to our oceanfront Cape Ballroom with in-house catering for 300 guests – helps fuel your passions. Embrace the call of the coast in recently renovated rooms & suites – all, with sweeping views of the Atlantic Ocean from your bed and private balcony. At our Kure Beach hotel, you’re steps to the sand and a short drive to the area’s top attractions.