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Coordinator Quality Assurance-Ballys

Posted January 14, 2022

Bally's Atlantic City
Atlantic City, NJ
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About This Job


Job Summary:

Ensures guest rooms meet established quality standards

Principal Duties and Responsibilities:

  • Distributes work and room credits, ensuring equitable distribution of workload and maximum productivity
  • Assists in departmental training
  • Prioritizes assignments according to room status (rush, occupied, vacant), taking into consideration scheduled arrivals, departures, and groups
  • Ensures all assignments are completed as assigned and incomplete assignments are reported according to procedure
  • Visually inspects guest rooms and hotel tower public areas in assigned area, ensuring cleanliness, amenity placement and appearance standards are met or exceeded
  • Prepares all VIP rooms, ensuring that any special requests/amenities are ready
  • Responds to any guest requests, concerns and/or problems, ensuring guest satisfaction
  • Ensures fair treatment according to company policy and relevant collective bargaining agreement
  • Oversees and expedites special requests from the Front Desk
  • Follows up on work orders to ensure prompt resolution of any reported deficiencies
  • Oversees the Preventive Maintenance Program in assigned area
  • Monitors daily job performance of Guest Room Attendants and Housepersons
  • Ensures all Housekeeping areas are clean and organized
  • Immediately reports any safety concerns to management
  • Completes special assignments as requested


  • Strong oral and written communication skills
  • Excellent interpersonal and customer service skills
  • Proficiency in the use of Microsoft Office Suite
  • Ability to converse, read and write in English required; additional languages helpful

Additional Information

All applicants must be able to demonstrate their US work authorization during the employment verification process.

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About this Employer

Bally's Atlantic City

1900 Pacific Ave.
Atlantic City, NJ 08401

Casino & Hotel

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About the company

Our new ocean front Bally’s Atlantic City acquisition features world-class accommodations in over 1,200 rooms. The casino offers more than 1,700 gaming machines, over 100 table games, as well as a poker room and sportsbook. Guests can enjoy over 15 food & beverage venues, a retail promenade, indoor pool, spa and a fitness center. The facility also offers over 75,000 sq. ft of event and convention space.

Bally's Corporation currently owns and manages 11 casinos across seven states, a horse racetrack, and 13 authorized OTB licenses in Colorado. With more than 5,400 employees, the Company's operations include 11,859 slot machines, 405 game tables and 2,538 hotel rooms. Properties include Twin River Casino Hotel (Lincoln, RI), Tiverton Casino Hotel (Tiverton, RI), Hard Rock Hotel & Casino (Biloxi, MS), Casino Vicksburg (Vicksburg, MS), Eldorado Resort Casino Shreveport (Shreveport, LA), Dover Downs Hotel & Casino (Dover, DE), Bally's Atlantic City (Atlantic City, NJ), Casino KC (Kansas City, MO), Golden Gates Casino (Black Hawk, CO), Golden Gulch Casino (Black Hawk, CO), Mardi Gras Casino (Black Hawk, CO), and Arapahoe Park racetrack (Aurora, CO). Following the completion of pending acquisitions, which include Tropicana Evansville (Evansville, IN), Jumer's Casino & Hotel (Rock Island, IL), and MontBleu Resort Casino & Spa (Lake Tahoe, NV), the Company will own and manage 14 casinos across 10 states. Its shares trade on the New York Stock Exchange under the ticker symbol "BALY."