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Sales Manager

Posted January 20, 2022

AC Hotel Portland Downtown/Waterfront
Portland, ME
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About This Job

Grow your career with Crestline Hotels and Resorts! This sales position will support a small portfolio of hotels in the Portland, Maine area. These area includes the AC Hotel Portland Downtown/Waterfront, Aloft Portland and Residence Inn Portland Downtown/Waterfront. These three hotels provide a combined 514 guestrooms and just under 4,300 square feet of meeting space.


We are currently hiring for a Sales Manager. The ultimate mission of this role will be to solicit, sell, and contract rooms for assigned market in coordination with transient demand patterns and existing group business to maximize hotel room and related revenues. To accomplish this the Sales Manager will be responsible for maintaining and growing relationships with existing accounts and soliciting for new group sales accounts.  

Key Duties & Responsibilities

  • Creates and executes strategic sales plans to identify, attract and retain appropriate business to the hotel
  • Solicit new and existing accounts to meet and exceed revenue goals through telephone prospecting, outside sales calls, site inspections and written communication
  • Attend trade shows, industry meetings and community events
  • Overnight travel for business related activities as needed
  • Prepare sales proposals for, meet with and entertain clients as deemed appropriate based on individual clients and accounts
  • Skillfully respond to incoming leads and maximize conversion from all lead sources
  • Analyze and manage business opportunities to achieve the highest profit margins for department and hotel
  • Knowledge of local market trends, competition and key accounts of the hotel
  • Creatively sells available hotel space to maximize revenue
  • Negotiate and finalize contracts within approved Crestline guidelines
  • Ensure proper usage and that all required information is entered into sales software including all significant client communication
  • Establishes on-sight customer contact as needed and introduces customer to the service staff
  • Follows-up with clients after each function to ensure satisfaction and solicit for additional business
  • Conducts oneself at all times in a professional business manner, acts as a professional representative of the hotel and an enthusiastic member of the sales team
  • Volunteers and assists other sales members as needed in the achievement of their goals to ensure departmental and hotel goals are met
  • Assists Director of Sales with annual business plan and budget
  • Executes and drafts sales action plans
  • Admin responsibilities may include:

o  Obtaining rooming lists, catering selection and set-up details from clients

o  Finalizing BEO's and contacting customers for final counts as needed

o  Trace files to ensure correct payment

o  Proper procedures pre and post function to ensure payment

o  Communicates with appropriate departments regarding set-up changes and final count

o  Ensures that guest rooms and meeting rooms are blocked

o  Provide accurate forecasts to operational departments to ensure proper staffing

  • Position may be required to occasionally work flexible hours and weekends
  • Other responsibilities as assigned by Supervisor
  • Responsibilities are subject to change

Education and Experience

  • Must have a high school diploma or GED. Bachelor’s degree preferred.
  • One to two years’ experience in hotel and/or conference center sales; or any equivalent combination of education and experience which provides the above knowledge, skills and abilities.
  • Ability to utilize a variety of computer programs effectively and efficiently, e.g., Word, Excel, PowerPoint, Outlook, property management system, sales software, timekeeping system, etc.
  • Requires good communication skills, both verbal and written. Must be able to speak, read, write, and understand English.
  • Advanced knowledge of sales skills, revenue management, writing and executing action plans, and hotel operations.
  • Able to set priorities, plan, organize, and delegate.

Preferred Skills and/or Education

  • Hotel Sales Experience

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status. 

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About this Employer

AC Hotel Portland Downtown/Waterfront

158 Fore Street
Portland, ME 04101

(207) 747-1640

178 Room Hotel

Our Hotel

The AC Hotel Portland Downtown Waterfront is ideally located two blocks from the Old Port District known for its shopping, restaurants and outdoor activities. Our beautiful property is located on Fore Street on the site of The Grand Trunk Station across from Portland’s Waterfront and is the only hotel in Portland with unobstructed views of Casco Bay. Our Portland hotel is a short walk to Casco Bay Ferry Lines, The Victorian Mansion, East End Beach and the 70 miles of green space that encompass Portland Trails. Guests will appreciate our modern rooms focused equally on style and comfort. Enjoy the AC Kitchen, offering fresh European influenced foods including, fresh baked croissants, artisan cured meats and sweet and savory assorted quiches. Unwind in our AC Lounge, complete with outdoor waterfront seating, signature cocktails and a unique tapas menu. Book your experience today.