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Front Desk Supervisor

Posted January 14, 2022

Renaissance St. Louis Airport Hotel
St. Louis, MO
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About This Job

JOB DUTIES AND RESPONSIBILITIES

  • Monitors daily status of rooms, rates, discount rates and packages
  • Maintains current list of available rooms for walk situations
  • Coordinates blocking of rooms for groups
  • Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations
  • Communicates hotel's unique design elements for effective storytelling
  • Reviews guest satisfaction results and property audits to identify areas of improvement
  • Drives Front Desk Upsell Program to assist in maximizing hotel revenue
  • Solicits employee feedback and utilizes an "open door" policy
  • Ensures staff communicates effectively with other hotel departments
  • Maintains productive relationship with Valet Parking provider
  • Ensures prompt and courteous service to guests
  • Pre-registers guests according to standards
  • Monitors/maintains employee schedule
  • Monitors and ensures VIP arrivals are executed to highest standard
  • Keeps track of rooms to ensure accurate status and readiness for check-in
  • Interacts positively and professionally with guests to resolve issues
  • Other duties as assigned.

EDUCATION AND EXPERIENCE

  • Front Desk operations experience
  • High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

  • Knowledge of hotel Front Desk operations
  • Basic math skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills

Compensation Details

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About this Employer

Renaissance St. Louis Airport Hotel

9801 Natural Bridge Road
St. Louis, MO 63134

(314) 429-1100

393 Room Hotel

www.marriott.com

Our Hotel

Elegance awaits at Renaissance St. Louis Airport Hotel. Not only do we pride ourselves as the only Renaissance hotel in Missouri, we also provide for your seamless travels. Take our complimentary shuttle to and from St. Louis Lambert International Airport. Create unforgettable memories when you explore the Scottrade Center, University of Missouri-St. Louis and Delmar Loop close by. When you're ready to unwind, settle into our modern rooms. Our plush bedding, stylish décor and convenient room service help to create a luxurious stay. Worked up an appetite? Treat your taste buds to delectable American cuisine at our on-site restaurant. When it comes to your event needs, we have you covered. Nearly 38,000 square feet of event space help to bring your sophisticated wedding or business convention to life. For our active travelers, maintain your exercise regime at our fitness center and pools. Whether you're visiting for business or leisure, Renaissance St. Louis Airport Hotel provides for your utmost relaxation.